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Adrian

Adrian

VIRTUAL ASSISTANT | APPOINTMENT SETTING & BILINGUAL SALES SUPPORT

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Appointment setting & cold calling, bilingual EN-ES, insurance operations & interpretation background.

Bilingual VA for appointment setting, cold calling, and CRM-driven lead generation — with insurance project management and medical interpretation experience.

EMPLOYMENT SUMMARY

Adrian combines high-volume appointment setting and B2B/B2C outreach with a strong insurance and interpretation foundation. Recent roles include remote appointment setting for U.S. roofing and security companies, plus prior roofing lead generation in Mexico. Earlier experience includes virtual medical interpretation (AMN Healthcare, LanguageLine), marketing appointment setting (Welcome Wagon), and a project management role at Atlas Insurance Services establishing a Mexico office for a Dallas-based insurance firm. His career also includes resort sales, technical translation at AHMSA, and Western Union agent support.

EMPLOYMENT HISTORY

ASSESSMENT RESULTS

DISC PERSONALITY RESULT

EF English Test

85

COMMON EUROPEAN FRAMEWORK OF REFERENCE FOR LANGUAGES (CEFR)

BEGINNER
INTERMEDIATE
ADVANCED

EDUCATION

C+S
Adrian is a bilingual sales and communication professional with strong experience in cold calling, appointment setting, and customer interaction in English and Spanish. He has supported U.S.-based service companies in roofing, security, marketing, and hospitality—often in high-volume outbound environments—while maintaining accurate CRM records and persuasive, solution-driven communication. He also brings insurance operations experience from launching and managing Mexico-based customer service and sales offices for a Dallas firm, plus medical interpretation for U.S. healthcare providers and technical translation in industrial settings.

Conscientiousness (C) - Detail-oriented and organized; ensures accuracy and structured follow-through across calls, CRM updates, and client communication. Steadiness (S) - Dependable and patient; maintains consistent outreach cadence and professional relationships with prospects and stakeholders.

Shows strong fluency and clear pronunciation, making speech easy to understand. Uses a wide range of vocabulary and grammar with confidence to express complex ideas effectively.

Cold callingAppointment settingB2B salesB2C salesLead generationCRM managementObjection handlingCustomer communicationEnglish-Spanish interpretationHigh-volume outbound callingInsurance customer serviceProject managementMedical interpretationPersuasive communication
✓CRM systems
✓Microsoft Office
✓Google Workspace
✓Telephony & dialer systems
✓Insurance agency workflows
Noise canceling headset
Two monitors

Scout Guardados Roofing Company

Appointment Setter

Nov 2025 – Mar 2026 (Remote — Arkansas, USA)

• High-volume outbound cold calling (up to 500 calls per day) to homeowners and businesses.
• Generated leads and scheduled roofing inspection appointments for contractors.
• Promoted inspections, repairs, renovations, and insurance claim assistance.
• Used tailored scripts to build interest, qualify prospects, and overcome objections.
• Maintained call records and CRM notes to support the sales pipeline.

Pinnacle Security Services

Appointment Setter

Apr 2025 – Oct 2025 (Remote)

• Outbound outreach to hotels, resorts, and apartment complexes for security services.
• Reached property managers and decision-makers to book security consultations.
• Qualified prospects and scheduled meetings for sales representatives.
• Maintained consistent call activity and accurate CRM records.

Roofing Sales Company

Appointment Setter (Roofing Services)

Approx. 1 year — Monclova, Coahuila (home office)

• Cold-called homeowners and businesses for roofing inspections and repairs.
• Scheduled on-site inspections and supported monthly lead generation goals.
• Managed objections, built trust on the phone, and maintained CRM tracking.

Tafer Resorts

Sales Representative (Airport Marketing)

Cancún, Mexico

• Approached international travelers at Cancún International Airport.
• Generated leads and scheduled resort presentations for vacation ownership teams.
• Built rapport quickly with tourists from multiple countries.

AMN Healthcare

Virtual Medical Interpreter

Oct 2023 – Aug 2024 — Monclova, Coahuila

• Provided accurate medical interpretation between English-speaking providers and Spanish-speaking patients.

Kelly Services / LanguageLine Solutions

Medical Interpreter

Jan 2023 – Jun 2023 — Monclova, Coahuila (home office)

• Interpreted medical and emergency calls including ER visits, 911 scenarios, and doctor consultations.

Welcome Wagon

Appointment Setter

Aug 2022 – Dec 2022 — Monclova, Coahuila

• Contacted business owners to offer marketing and advertising services.
• Scheduled meetings between prospects and sales representatives.

Atlas Insurance Services

Project Manager

Aug 2021 – Aug 2022 — Reynosa, Tamaulipas

• Led the launch of a Mexico-based customer service and sales office for a Dallas insurance company.
• Recruited and trained staff and implemented operational systems.

Summer Scape

Sales Agent / Sales Closer Supervisor

2021 — Mérida, Yucatán

• Sold resort vacation packages and supervised closers for English- and Spanish-speaking customers.

AHMSA

Translator / Interpreter

2014 – 2018 — Monclova, Coahuila

• Translated engineering documentation and interpreted technical training for engineers and foreign specialists.

Teleperformance

Western Union Support Agent

2014 – 2015 — Monterrey, Nuevo León

• Customer service and internal support for Western Union agents across the United States.

A1

Can understand and use familiar everyday expressions and basic questions about personal details.

A2

Can have very short social exchanges and give information on familiar and routine matters when traveling.

B1

Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.

B2

Can communicate confidently in a variety of academic and professional environments.

C1

Can use the language flexibly and effectively for social, academic and professional purposes.

C2

Can interact with ease and can differentiate their shades of meaning.

Normal School of Higher Studies — Saltillo, Mexico

English Language Specialization

Conalep Frontera

High School

Monclova, Coahuila

U.S. schooling (Dallas, Texas)

Middle school: Fred F. Florence; Elementary: Edison Titche Academy

https://youtu.be/k5OatPLSORw