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Aira

INSURANCE VIRTUAL ASSISTANT | PERSONAL LINES SUPPORT SPECIALIST

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Personal lines policy support, Quoting & Endorsement Management, Carrier & Client Coordination

Insurance Virtual Assistant specializing in Personal Lines support, quoting, endorsements, and policy servicing.

EMPLOYMENT SUMMARY

Aira has experience supporting insurance operations with a focus on Personal Lines policies, endorsements, quoting, renewals, and policy servicing. She has handled billing, mortgage clauses, CRM updates, and client communication while coordinating with carriers and stakeholders. Prior to insurance support, she also worked as a Collections Specialist.

EMPLOYMENT HISTORY

ASSESSMENT RESULTS

DISC PERSONALITY RESULT

EF ENGLISH TEST RESULT

75 B1

COMMON EUROPEAN FRAMEWORK OF REFERENCE FOR LANGUAGES (CEFR)

BEGINNER

INTERMEDIATE

ADVANCED

EDUCATION

Aira is an Insurance Virtual Assistant with over 3 years of experience in the insurance industry, specializing in Personal Lines. She supports quoting, policy servicing, and endorsements across auto, homeowners, umbrella, and dwelling/landlord policies in multiple states, including California, Ohio, and Florida. Her work involves managing policy updates, processing mortgage changes, handling billing and payments, and ensuring accuracy and continuity across both new business and renewals through direct coordination with carriers, clients, and stakeholders.

Personal LinesAuto PoliciesHomeownersUmbrellaDwelling PoliciesLandlord PoliciesQuotingPolicy ServicingEndorsementsRenewalsNew BusinessBilling SupportPayment ProcessingMortgage ChangesClient CommunicationCarrier CoordinationPolicy Updates

INTOUCHCX

PL Insurance VA

November 20,2022 – October 13, 2025

Processes the following as per client requirements:
• Quoting, Renewal, & New Business
• Any Endorsement/Change Requests
• Mortgage Clause
• Billing & Payments
• Updating and keeping the CRMs updated
• COI & Email Request

JOOR PHILIPPINES

Collections Specialist

October 1, 2021 – October 5, 2022

Can understand and use familiar everyday expressions and basic questions about personal details.

Can have very short social exchanges and give information on familiar and routine matters when traveling.

Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.

Can communicate confidently in a variety of academic and professional environments.

Can use the language flexibly and effectively for social, academic and professional purposes.

Can interact with ease and can differentiate their shades of meaning.