Ana Victoria

BILINGUAL ENGLISH-SPANISH VA

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Bilingual support, Insurance expertise, Customer service

Ana Victoria provides dependable, high-level support that empowers busy professionals to concentrate on scaling their business.

EMPLOYMENT SUMMARY

Ana Victoria is a bilingual professional with 1 year of Commercial Lines insurance experience. She currently serves as a Learning Advisor at Learnex English Community and previously delivered cognitive behavioral therapy at La Posada del Buen Samaritano IAP. Earlier roles include Data Entry & Customer Service at UNISON, Telemarketing at MEX Call Center, and Social Media Assistant at MAD SHOP. She excels in client communication, customer service, data accuracy, prospecting/follow-up, and English—Spanish support, with strengths in problem-solving, empathy, and organization.

EMPLOYMENT HISTORY

ASSESSMENT RESULTS

DISC PERSONALITY RESULT

EF English Test

7.3

COMMON EUROPEAN FRAMEWORK OF REFERENCE FOR LANGUAGES (CEFR)

BEGINNER

INTERMEDIATE

ADVANCED

EDUCATION

Bilingual Virtual Assistant with hands-on experience in insurance support services, customer interaction, and administrative coordination. With strong bilingual communication skills and a proactive approach, Ana Victoria confidently manages responsibilities such as:

Steadiness (S) - Dependable and patient. S-type VAs provide consistent support, build strong client relationships, and ensure smooth workflows.Influence (I) - Charismatic and engaging. I-type VAs excel in client communication, networking, and keeping teams motivated.

Speaks fluently with clear pronunciation and minimal accent. Uses a broad vocabulary and complex grammar structures to express ideas effectively and coherently.

Commercial Trucking InsuranceInbound & Outbound CallsData Entry & CRMPolicy ChangesClient Issue ResolutionCalendar & Email ManagementQuote CreationEndorsementsInsurance Policy ReviewsPayment AssistanceCOIs Documentation

✓Google Suite

✓Zoom Workplace

✓Geico & Progressive Portals

✓CRMs

✓Nowcerts

Two-Monitor Setup

Noise-Cancelling Headset

LEARNEX ENGLISH COMMUNITY

Learning Advisor

MAY 2023 - PRESENT

• English community for spanish speakers. Teaching english through conversation.

LA POSADA DEL BUEN SAMARITANO IAP

Cognitive Behavioral Therapy

FEB 2023 - JUN 2023

• Cognitive behavioral therapy to individuals and groups.

• Addictions rehab center for woman

SOCIAL SERVICE DEPARTMENT (UNISON)

Data Entry and Customer Service

FEB 2019 - DEC 2019

• Offering attention by phoneto students gaint through their social service process, supporting or guidingthem to find a solutionto their doubt.

• Data entry to the social service software

MEX CALL CENTER

Telemarketing

JAN 2021 - JUN 2021

• Identifying prospects, operating telephone equipment, giving product information, and updating customer databases.

• Assists in prospect follow-up and support of sales activities

MAD SHOP ONLINE STORE

Social Media Assistant

AUG 2021 - JAN 2022

• Posting content and interacting with clients through social media.

• Customer service(live chat)

Can understand and use familiar everyday expressions and basic questions about personal details.

Can have very short social exchanges and give information on familiar and routine matters when traveling.

Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.

Can communicate confidently in a variety of academic and professional environments.

Can use the language flexibly and effectively for social, academic and professional purposes.

Can interact with ease and can differentiate their shades of meaning.