Andrea Mae

- Managed unit cleanups and turn preparations alongside daily maintenance coordination, ensuring properties stayed move-in ready while repairs were actively being completed.
- Supported short-term rental and Airbnb operations by aligning cleaning, repairs, and scheduling needs to maintain guest-ready standards and minimize downtime.
- Handled multiple service requests at the same time by prioritizing urgent issues, coordinating with vendors, and keeping progress organized for smooth day-to-day
operations.

- Skilled in handling maintenance requests from initiation to completion, including scheduling vendors, tracking progress, and ensuring timely resolution.
- Experienced in providing clear updates, handling urgent concerns professionally, and
maintaining strong relationships with tenants and property owners.
- Knowledgeable in organizing routine inspections and maintenance to prevent issues and
ensure property compliance with safety standards.

- Reviewed lease agreements, applications, and supporting documents for accuracy and
completeness, while assisting underwriters in evaluating files and identifying potential risks.
- Coordinated with agents, vendors, clients, and internal teams to request missing
information, clarify discrepancies, and provide updates to multiple stakeholders.

- Able to clearly explain leasing terms, rental policies, and property features over phone,
email, or chat. Skilled in building rapport with prospects and tenants remotely.
- Ensures lease agreements, applications, and documentation are accurate, complete, and
compliant with policies and fair housing regulations.

- Skilled in handling phone, email, and chat support with clarity and professionalism, ensuring
customer concerns are understood and resolved promptly.
- Experienced in de-escalating issues, identifying solutions, and ensuring customer
satisfaction even in high-pressure situations.