Angel A.

Strengthened client relationships following the recent sale of their membership. Delivered immediate onboarding for membership usage, consistently promoting and closing sales of associated services (travel destinations, insurance products, and other benefits). Supported clients by addressing a wide range of needs, from general inquiries to complex cases.
Specialized in client retention and cancellation management, implementing strategies to recover accounts and maintain loyalty. Managed client portfolios by ensuring payment follow-up and leading the recovery of delinquent accounts through effective negotiation.
Handled and supported client portfolios in both English and French. Recovered previously cancelled accounts through effective negotiation strategies. Performed portfolio conversions between different companies to expand the client base, particularly through the sale of new products. Conducted direct product sales to prospects.
Developed efficient internal communication across company departments to resolve member needs. Proficient in Microsoft Office (Advanced Level).

Member Support Analyst Responsibilities: I was responsible for assisting clients with both general and complex inquiries regarding their Landing leaseholder memberships. My role included supporting immediate reservation changes, resolving emergency and maintenance unit requests, and quoting new stays by analyzing variables such as unit and building characteristics. I also provided guidance on billing issues while fostering strong relationships with clients, ensuring their concerns and emotions were addressed to create an excellent customer experience. Additionally, I developed efficient internal communication across departments to report and resolve member issues, while leveraging advanced iOS software and hardware tools to support daily operations.

Unlicensed Agent Key Responsibilities: Assisting general and elaborated inquiries about client's insurance products in each USA state. Explaining and educating how policy holder's insurance or policy works. Supporting and following up customers´ endorsements and billings critical scenarios. Endorsing and quoting policies. Developing relations with customers and taking care their thoughts and emotions. Creating a splendid customer experience | Coaching partner and Floor Support: Assisting and educating internal Allstate agents about insurance product´s processes.
Roadside Assistance Key Responsibilities: Assisting motor vehicles emergency scenes by offering different services as towing, winch, tire change, jump start and fuel delivery support. Quoting and dealing with providers to obtain the best inquired services: Price-Quality-ETA. Explaining and Educating how Roadside services work. Developing relations with customers and taking care their thoughts and emotions in any situation. Creating a splendid customer experience.
Advanced Microsoft software and hardware usage: Office most used package apps.

Key Responsibilities: Educating English and French Languages divided in three ways of teaching: Grammar, Listening and Speaking. Developing pedagogy strategies for language learning. Creating relations with students and taking care of their thoughts and emotions to ameliorate the quality of education.

Key Responsibilities: Educating children, teenagers and adults about Tae Kwon Do Martial Art divided in three ways of teaching: Philosophy, Martial and Sportive practice. Preparing for belt upgrade and tournaments. Refereeing national and international tournaments. Developing strategies for motor and psychological skills to ameliorate the learning of ethical and moral values. Creating relations with students and taking care of their thoughts and emotions to ameliorate the quality of education.

Key Responsibilities: Assisting client's inquiries. Facilitating the translate of customer's needs in different languages, commonly in English, French and Portuguese. Developing communication skills to provide a splendid customer experience and increase the business sales. Administrating the business' bills and supplies.