Antonio

ENGLISH-SPEAKING VA

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EQUIPMENT

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Auto and home insurance expertise, Policy servicing, Bilingual support

Antonio brings vast insurance expertise, responsiveness, and a service-oriented mindset. With a strong commitment to quality and timeliness, he's the ideal VA for insurance brokers and business owners seeking dependable virtual support.

EMPLOYMENT SUMMARY

Antonio has 3 years of hands-on experience in Auto and Home Insurance gained through his roles at Towe Insurance Service-Virginia and Billiyard Insurance Group-Canada. At Towe, he managed policy servicing tasks including quotes, endorsements, renewals, and billing inquiries using tools like PL Rater, Partner XE, and Ezylynx. At Billiyard, he reviewed, corrected, and issued auto/home policies using Applied Rating Services across multiple carriers. His experience reflects strong technical skills and deep knowledge of insurance workflows across U.S. and Canadian markets.

EMPLOYMENT HISTORY

ASSESSMENT RESULTS

DISC PERSONALITY RESULT

EF English Test

COMMON EUROPEAN FRAMEWORK OF REFERENCE FOR LANGUAGES (CEFR)

BEGINNER

INTERMEDIATE

ADVANCED

EDUCATION

Dedicated and highly organized Virtual Assistant with strong experience in the insurance industry, client communication, and back-office operations. He has supported North American insurance agencies, demonstrated excellent knowledge of corridor systems, CRM tools, and quoting platforms.

Steadiness (S) - Dependable and patient. S-type VAs provide consistent support, build strong client relationships, and ensure smooth workflows.

Communicates clearly on familiar topics with good control of basic grammar and vocabulary. Pronunciation is clear, and speech flows naturally with occasional pauses. Confident in expressing ideas in everyday conversations.

Customer ServiceClaims EntryPolicy QuotingMortgage UpdatesBilling AssistanceEmail & Calendar ManagementPolicy ChangesManual RenewalsCancellation ReportingPersonal Lines InsuranceCOI GenerationCancellationsCRM & Database Updates

✓PL Rater

✓Ezlynx

✓Carrier Portals

✓Google Workspace

✓Microsoft Office

✓Zoom Workplace

Two-Monitor Setup

Noise-Cancelling Headset

TOWE INSURANCE SERVICE - VIRGINIA

Virtual Assistant

SEPT 2022 - APR 2025

• Handled full-cycle policy servicing for auto and home insurance including quoting, endorsements, billing inquiries, mortgage changes, and CRM updates using PL Rater, Partner XE, and Ezylynx.

BILLIYARD INSURANCE GROUP- CANADA

Underwriter

NOV 2023 - MAR 2025

• Reviewed and issued auto and home insurance policies by validating producer-submitted quotes and correcting errors via Applied Rating Services across multiple carrier portals.

SITEL PHILIPPINES - INBOUND SALES

Customer Service Representative

JAN 2021 - AUG 2022

• Delivered empathetic and efficient customer support, consistently ranked among top agents, and served as Subject Matter Expert (SME) for four months.

STA. CRUZ NATIONAL HIGH SCHOOL

Public High School Teacher

JUN 2019 - OCT 2020

• Facilitated classroom instruction and holistic student development by integrating values and managing daily academic activities.

EARL'S CARWASH

Cashier

2017 - 2018

• Audited daily revenue, assisted customers, and addressed inquiries professionally to ensure a smooth customer experience.

Can understand and use familiar everyday expressions and basic questions about personal details.

Can have very short social exchanges and give information on familiar and routine matters when traveling.

Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.

Can communicate confidently in a variety of academic and professional environments.

Can use the language flexibly and effectively for social, academic and professional purposes.

Can interact with ease and can differentiate their shades of meaning.