Brandon L.

BILINGUAL ENGLISH-SPANISH VA

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Property management, Customer service, Administrative support

Brandon is committed to delivering accurate and detail-oriented virtual support tailored to the needs of property management and client service operations.

EMPLOYMENT SUMMARY

Brandon L. is a highly resourceful and analytical Virtual Assistant with two years experience in the real estate and home-improvement industries gained through his roles at Porch and True Work. He excelled as a Lead Verification Agent at Porch, where he verified home-improvement leads and effectively de-escalated customer concerns. At True Work, he strengthened his logistics and coordination skills by managing service requests, communicating with residents, and tracking unit turnovers. His background reflects strong problem-solving abilities, precision in task execution, and exceptional communication skills. Brandon consistently demonstrates adaptability, critical thinking, and a proactive approach in remote environments. Overall, he brings a solid blend of real estate knowledge, customer support expertise, and operational efficiency.

EMPLOYMENT HISTORY

ASSESSMENT RESULTS

DISC PERSONALITY RESULT

EF English Test

7.2

COMMON EUROPEAN FRAMEWORK OF REFERENCE FOR LANGUAGES (CEFR)

BEGINNER

INTERMEDIATE

ADVANCED

EDUCATION

Highly resourceful and analytical Virtual Assistant with over 7 years of experience in customer service and administrative support. Brandon has worked across real estate, home improvement industries, excelling in both remote and fast-paced environments. Brandon thrives in roles that demand precision, proactive communication, and strategic thinking.

Steadiness (S) - Dependable and patient. S-type VAs provide consistent support, build strong client relationships, and ensure smooth workflows.Influence (I) - Charismatic and engaging. I-type VAs excel in client communication, networking, and keeping teams motivated.

PORCH

Lead Verification Agent

JAN 2022 - MAY 2023

• Lead verification, for home improvement services

• De-escalated frustrated customers, resolving their concerns and ensuring their satisfaction with the company\

TRUE WORK

Logistics

MAY 2023 - JUL 2024

• Enter service requesting software and respond immediately by phone to reside

• Follow up with residents on completed work orders

• Schedule and track vacant unit turns

Can understand and use familiar everyday expressions and basic questions about personal details.

Can have very short social exchanges and give information on familiar and routine matters when traveling.

Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.

Can communicate confidently in a variety of academic and professional environments.

Can use the language flexibly and effectively for social, academic and professional purposes.

Can interact with ease and can differentiate their shades of meaning.