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Brisbane

INSURANCE VIRTUAL ASSISTANT | PERSONAL LINES

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Personal lines Insurance, home & auto quoting, remarketing, new business intake

Insurance Virtual Assistant specializing in U.S. Personal Lines support.

EMPLOYMENT SUMMARY

Brisbane has experience supporting insurance and healthcare operations through virtual assistance and customer service roles. His background includes Personal Lines insurance support, policy processing, quote preparation, CRM and AMS management, healthcare claims assistance, and high-volume customer service.

EMPLOYMENT HISTORY

ASSESSMENT RESULTS

DISC PERSONALITY RESULT

EF ENGLISH TEST RESULT

100/C2

COMMON EUROPEAN FRAMEWORK OF REFERENCE FOR LANGUAGES (CEFR)

BEGINNER

INTERMEDIATE

ADVANCED

EDUCATION

Brisbane is an Insurance Virtual Assistant with 1.5 years of experience supporting U.S. Personal Lines Property & Casualty insurance. His experience includes preparing Home and Auto quotes, remarketing existing policies, managing new business intakes, and supporting back-office insurance operations. He has worked with Homeowners, Auto, Umbrella, and Business Owners Policies (BOP). His responsibilities included importing and verifying policy information, comparing quotes across multiple carriers using PL Rating, updating CRM and AMS records, maintaining accurate policy information, and coordinating with producers throughout the quoting process.

Conscientiousness (C) - Detail-focused and precise. C-type VAs ensure accuracy, maintain structured systems, and deliver high-quality work. Steadiness (S) - Calm, patient, and service-oriented. S-type VAs provide consistent support, build strong client relationships, and ensure smooth workflows.

Demonstrates solid professional English communication skills with good comprehension and the ability to handle conversations effectively in work environments. Capable of supporting client interactions, understanding instructions, and communicating clearly in day-to-day operations.

Personal Lines InsuranceProperty & Casualty InsuranceHome InsuranceAuto InsuranceUmbrellaBusiness Owners Policy (BOP)RemarketingNew Business IntakeBack-office SupportCRM & AMS ManagementPolicy Data VerificationCarrier WebsitesProducer Support

✓American National

✓The Cincinnati

✓The Hartford

✓National General

✓Travelers

✓Erie

Noise-Cancelling Headset

Two-Monitor Setup

Haymes Insurance Agency

Personal Lines Insurance – Virtual Assistant

December 2024 – June 2026

Supported insurance agents by organizing daily backlogs, preparing and processing insurance quotes, handling new business intake, maintaining accurate client records, reviewing documentation, and assisting with client follow-ups, policy documentation, and service requests.

Sutherland (Horizon BCBSNJ)

Customer Service Representative – Healthcare Account

October 2023 – November 2024

Verified member and provider information, processed and resolved healthcare claims, assisted with claim status and billing inquiries, handled high-volume inbound calls, documented customer interactions, and delivered timely resolutions while ensuring compliance and data accuracy.

VXI Global Holdings Inc.

Customer Service Representative – Healthcare / Transportation Account

January 2023 – September 2023

Assisted members with scheduling non-emergency medical transportation, verified trip details, ensured appointments were scheduled within required timelines, logged customer inquiries accurately, and followed up with members regarding trip status and service satisfaction.

Can understand and use familiar everyday expressions and basic questions about personal details.

Can have very short social exchanges and give information on familiar and routine matters when traveling.

Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.

Can communicate confidently in a variety of academic and professional environments.

Can use the language flexibly and effectively for social, academic and professional purposes.

Can interact with ease and can differentiate their shades of meaning.