Back to VAs
Camille

Camille

INSURANCE VIRTUAL ASSISTANT | PERSONAL LINES

TOOLS

EQUIPMENT

VIDEO

CLICK HERE

Personal insurance, endorsements, renewals, quoting, certificates of insurance

Insurance Virtual Assistant specializing in Personal Lines policy servicing, endorsements, renewals, quoting, and client support.

EMPLOYMENT SUMMARY

Camille has experience supporting Personal Lines insurance operations through policy renewals, cancellations, endorsements, quoting, carrier communication, and insurance documentation processing. She has also worked in customer service and quality assurance roles, handling client interactions, process improvement initiatives, coaching, and operational support. Her background combines insurance administration, customer service, and process management across insurance and BPO environments.

EMPLOYMENT HISTORY

ASSESSMENT RESULTS

DISC PERSONALITY RESULT

90/C1

COMMON EUROPEAN FRAMEWORK OF REFERENCE FOR LANGUAGES (CEFR)

BEGINNER
INTERMEDIATE
ADVANCED

EDUCATION

S+C

Camille is an Insurance Virtual Assistant with approximately 3 years of experience supporting Personal Lines insurance operations. She has experience handling renewals, policy servicing, endorsements, policy cancellations, mortgagee requests, Certificates of Insurance (COIs), and client communication while working closely with insurance carriers and agency staff. Her background also includes quoting, documentation updates, banking and mortgage documentation processing, carrier portal navigation, and customer service for Personal Lines insurance clients.

Steadiness (S) - Calm, patient, and service-oriented. S-type VAs provide consistent support, build strong client relationships, and ensure smooth workflows. Conscientiousness (C) - Detail-focused and precise. C-type VAs ensure accuracy, maintain structured systems, and deliver high-quality work.
Demonstrates solid professional English communication skills with good comprehension and the ability to handle conversations effectively in work environments. Capable of supporting client interactions, understanding instructions, and communicating clearly in day-to-day operations.
Personal Lines InsuranceHome InsuranceAuto InsuranceRental Dwelling InsuranceRenters InsuranceUmbrella InsuranceRenewalsPolicy ServicingEndorsementsPolicy CancellationsMortgagee RequestsCertificates Of Insurance (COIs)QuotingCarrier WebsitesClient Communication
✓Easylinks Rater
✓DocuSign
✓Adobe
✓Lightspeed
✓SharePoint
✓OneDrive
✓Microsoft Office
Noise-Cancelling Headset
Two-Monitor Setup

Aspire Insurance Group

Insurance Virtual Assistant - Admin & Operations Support

MAR 2023 - FEB 2026

Supported Personal Lines insurance operations by managing policy renewals, cancellations, endorsements, quoting, and insurance documentation. Assisted clients with billing inquiries, payments, and policy-related requests while coordinating with carriers to verify policy status and resolve underwriting concerns. Also supported onboarding and training of new Virtual Assistants through process documentation and training materials.

BPO Company (VXI, Conectys)

Quality Assurance Analyst

2016 - 2023

Monitored customer service interactions to ensure quality standards were met. Conducted process reviews, developed SOPs, analyzed customer and client feedback, and provided coaching and performance feedback to support service improvement.

BPO Company (VXI, Conectys)

Customer Support Associate

2016 - 2023

Provided customer support for product inquiries and billing concerns through inbound calls. Assisted customers with account updates, product information, and issue resolution to support order fulfillment and customer satisfaction.

A1

Can understand and use familiar everyday expressions and basic questions about personal details.

A2

Can have very short social exchanges and give information on familiar and routine matters when traveling.

B1

Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.

B2

Can communicate confidently in a variety of academic and professional environments.

C1

Can use the language flexibly and effectively for social, academic and professional purposes.

C2

Can interact with ease and can differentiate their shades of meaning.

HOLY CROSS OF DAVAO COLLEGE INC.

Bachelor of Science in Business Administration - Major in Financial Management

2014 - 2016

https://youtu.be/vk3nN51BesU