Carolyn

PROPERTY MANAGEMENT VIRTUAL ASSISTANT | HOA & ADMINISTRATIVE SUPPORT SPECIALIST

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Property management support, delinquency management, tenant communication, and maintenance coordination.

Property management VA focused on tenant communication, delinquency and collections, and maintenance coordination for STR/LTR portfolios.

EMPLOYMENT SUMMARY

Carolyn supports property management teams with a strong focus on tenant communication, delinquency management, collections, and payment tracking. She coordinates maintenance to keep issues moving to resolution, handles lease support and renewals, and keeps operations organized across short-term and long-term rental workflows. She is comfortable with vendor coordination, move-in/out processes, rent collection, auction scheduling, and back-office documentation while maintaining professionalism with difficult situations.

EMPLOYMENT HISTORY

ASSESSMENT RESULTS

DISC PERSONALITY RESULT

EF English Test

85/B1

COMMON EUROPEAN FRAMEWORK OF REFERENCE FOR LANGUAGES (CEFR)

BEGINNER

INTERMEDIATE

ADVANCED

EDUCATION

Carolyn has 1.5 years of experience in property management, supporting both short-term and long-term rentals. She has handled tenant communications, delinquent accounts, sending payment reminders, and coordinating maintenance issues to ensure timely resolution. She is skilled in prioritizing tasks based on urgency and impact, maintaining strong attention to detail, and effectively handling difficult tenants through empathy and active listening. Her experience also includes move-in assistance, payment processing, access coordination, and resolving customer issues efficiently.

Steadiness (S) - Calm, consistent, and service-focused. S-type VAs maintain steady tenant communication, patient follow-through on delinquency and collections, and dependable coordination with vendors and owners. Conscientiousness (C) - Detail-oriented and structured. C-type VAs keep payment tracking, lease documentation, and back-office workflows accurate, organized, and easy to audit.

Demonstrating solid intermediate proficiency. Communicates clearly in everyday and basic professional situations, with some limitations in complexity and fluency.

Tenant communicationMaintenance coordinationLease supportLease renewalsVendor coordinationOperations supportPayment processingDelinquency managementMove-in/outRent collectionAuction schedulingClient follow-upsBack-office tasksDocumentation managementData entryCold calling

✓CallPotential

✓DaVinci

✓SpiderDoor

✓StoreEdge

✓Dialpad

✓PhoneBurner

✓Zoho

✓HubSpot

✓Google Workspace

✓Microsoft Office

✓Slack

Noise canceling headset

Two monitors

Sintra Home Buyers

Virtual Assistant — Property Management

May 2024 – November 2025 (Remote)

• Tenant communications, payment reminders, and delinquent account follow-up.
• Maintenance coordination and access scheduling for timely issue resolution.
• Move-in assistance, payment processing, and rent collection support.
• Prioritized tasks by urgency and impact; strong attention to detail across STR/LTR workflows.
• Resolved customer issues with empathy and active listening; supported HOA-style administrative tasks.

Apex Capital Financial

Sales Representative

November 2022 – November 2023

• Client-facing sales and follow-up in a regulated financial services environment.
• Built rapport with prospects and maintained organized pipelines and documentation.

Black Swan

Freelance Virtual Assistant

October 2021 – January 2022

• Cold calling, data management, and administrative support for distributed clients.
• Reliable execution on tight schedules with clear reporting and handoffs.

Can understand and use familiar everyday expressions and basic questions about personal details.

Can have very short social exchanges and give information on familiar and routine matters when traveling.

Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.

Can communicate confidently in a variety of academic and professional environments.

Can use the language flexibly and effectively for social, academic and professional purposes.

Can interact with ease and can differentiate their shades of meaning.

University of Perpetual Help System DALTA

Bachelor of Science in Nursing

Las Piñas City

Pamantasan ng Lungsod ng Maynila (PLM)

Bachelor of Science in Information Technology

2001–2003