Cesar

Oversaw the daily operations of an insurance branch by supervising staff, monitoring sales performance, developing sales strategies, managing budgets and resources, preparing operational and financial reports, resolving customer and operational issues, and maintaining relationships with corporate and high-value clients. Led recruitment, training, scheduling, and team development while ensuring service quality and branch profitability.

Assisted clients in selecting appropriate insurance coverage by preparing quotes, explaining policy benefits and coverage options, completing policy sales, providing post-sale support, processing policy updates and renewals, managing financial transactions, and maintaining long-term client relationships through customer service and retention efforts.

Provided customer support by responding to inquiries, explaining insurance coverage and policy terms, updating customer records, issuing insurance documents and Certificates of Insurance (COIs), and processing policy changes, cancellations, and reinstatements.

Supported rice milling and production operations by assisting with production supervision, preparing warehouse and quality reports, monitoring inventory, verifying compliance with quality and safety standards, coordinating activities between departments, and assisting with documentation and operational procedures.