Christian

EXECUTIVE VA | PROPERTY MANAGEMENT VIRTUAL ASSISTANT

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Rental operations, guest & tenant support, maintenance + vendors, short-term rentals.

Christian supports property managers by managing guest messaging, coordinating vendors and local teams, updating CRM systems, and maintaining accurate records.

EMPLOYMENT SUMMARY

Christian has experience supporting short-term rental operations and customer service, handling guest communication, onboarding support, and issue resolution across rental platforms. He has also worked in real estate sales, guiding clients through inspections, lender coordination, and property-related processes. Earlier roles include loan processing and teller support, as well as sales and inventory responsibilities.

EMPLOYMENT HISTORY

ASSESSMENT RESULTS

DISC PERSONALITY RESULT

EF ENGLISH TEST RESULT

7.1/9 – B2

COMMON EUROPEAN FRAMEWORK OF REFERENCE FOR LANGUAGES (CEFR)

BEGINNER

INTERMEDIATE

ADVANCED

EDUCATION

Christian is a Property Management Virtual Assistant with 5+ years of experience supporting U.S.-based rental operations, focused on short-term rentals. He manages guest and tenant communication, check-in/check-out workflows, refunds, complaints, and escalations. He supports maintenance coordination through ticket creation, vendor follow-ups, and task tracking through resolution. Christian is experienced in both short-term and long-term rentals, maintaining accurate records and updating CRM systems.

Dominance (D) - Direct, decisive, and results-oriented. D-type VAs take initiative, solve problems efficiently, and thrive in fast-paced environments.

Demonstrates strong professional communication with clear comprehension and the ability to handle daily business interactions confidentl

Property managementGuest communicationTenant supportMaintenance coordinationVendor managementListing managementShort term rentalsLong term rentalsIssue escalation

✓Salesforce

✓Buildium

✓Hostaway

✓Escapia

✓Cloudbeds

✓Twilio

✓OneLogin

✓Vacasa

✓Airbnb

✓Vrbo

✓Booking.com

✓Microsoft Office

✓Google Workspace

✓Outlook

✓Canva

Noise-Cancelling Headset

Two-Monitor Setup

RKPM

SHORT-TERM RENTAL (VIRTUAL ASSISTANT)

2024-2025

• Provided specialized support for short-term rental platforms including Airbnb, VRBO, and Booking.com.
• Assisted clients with onboarding, coordination, and contract-related processes.
• Delivered tailored customer solutions to enhance client experience and satisfaction.

Smiles On Demand Outsourcing

CUSTOMER SERVICE REPRESENTATIVE

2019-2025

• Provided specialized support for short-term rental platforms including Airbnb, HVMI, VRBO, Booking.com, and VACASA.
• Assisted clients with onboarding, coordination, and contract processes.
• Delivered tailored solutions to maximize client satisfaction.
• Collaborated with multiple teams to streamline operations.

Orient Living Realty Inc.

REAL ESTATE SALESPERSON

2024

• Provided real estate guidance for long- and short-term goals.
• Coordinated with inspectors and lenders to meet contract conditions.
• Conducted property inspections and ensured client satisfaction.

More Than Realty and Brokerage

REAL ESTATE SALESPERSON

2020-2024

• Advised clients on real estate investments and estate planning.
• Coordinated inspections and loan processing for smooth closing transactions.
• Assisted buyers during property viewings and negotiations.

Mactan Rural Bank

LOAN PROCESSOR OFFICER / BANK TELLER

2018–2019

• Assisted clients with loan applications and documentation.
• Ensured accuracy in financial transactions and delivered customer support.

Sun Cellular

SALES INVENTORY OFFICER

2017-2018

• Promoted and sold products and services.
• Managed inventory and assisted customers in product selection.

Can understand and use familiar everyday expressions and basic questions about personal details.

Can have very short social exchanges and give information on familiar and routine matters when traveling.

Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.

Can communicate confidently in a variety of academic and professional environments.

Can use the language flexibly and effectively for social, academic and professional purposes.

Can interact with ease and can differentiate their shades of meaning.