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Christian Aaron

INSURANCE VIRTUAL ASSISTANT | PERSONAL LINES SUPPORT

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Quoting, COI's, Renewals

Insurance Virtual Assistant specializing in personal lines support, quoting, and policy servicing.

EMPLOYMENT SUMMARY

Christian Aaron has experience in insurance virtual assistance, customer service, and administrative support. His background includes personal lines insurance quoting, policy documentation, client communication, healthcare support, collections, and travel administration. He has worked with agency management systems and carrier platforms while supporting both insurance operations and customer-facing functions.

EMPLOYMENT HISTORY

ASSESSMENT RESULTS

DISC PERSONALITY RESULT

EF ENGLISH TEST RESULT

75/B1

COMMON EUROPEAN FRAMEWORK OF REFERENCE FOR LANGUAGES (CEFR)

BEGINNER

INTERMEDIATE

ADVANCED

EDUCATION

Christian is an Insurance Virtual Assistant with experience supporting personal lines insurance operations, quoting, policy documentation, client communication, and administrative support. He has worked with agency management systems and carrier platforms, assisting with home and auto insurance quotes, policy servicing, and customer support. His background also includes customer service, healthcare support, and travel-related administrative assistance.

Steadiness (S) - Dependable and patient. S-type VAs provide consistent support, build strong client relationships, and ensure smooth workflows. Influence (I) - Charismatic and engaging. I-type VAs excel in client communication, networking, and keeping teams motivated.

Demonstrates functional English communication skills in professional and customer-facing environments. Able to communicate clearly, follow instructions effectively, and provide courteous support in day-to-day interactions.

Personal Lines InsuranceHome InsuranceAuto InsuranceMotorcycle InsuranceBoatQuotingRenewalsPolicy DocumentationClient CommunicationCOI'sCancellations

✓AMS360

✓EZLynx

✓Carrier Software

✓DocuSign

✓Microsoft Outlook

✓Microsoft Excel

✓Google Workspace

Noise-Cancelling Headset

Two-Monitor Setup

InsBOSS USA, Inc. – Quezon City, Metro Manila

Insurance Virtual Assistant Specialist

March 2024 – Present

Provides remote support for insurance operations, specializing in AMS360 tasks and handling home and auto insurance quotes. Supports agency workflows by managing quotes through EZLynx, AMS360, and multiple carrier platforms while maintaining service accuracy and quality standards.

Concentrix CVG Philippines, Inc. – Pasay City, Metro Manila

Advisor I, Customer Service

December 2023 – February 2024

Provided healthcare customer service support by handling insurance-related tickets and verifying patient information and coverage through internal systems and insurance portals.

iQor Philippines – Dasmariñas, Cavite

Call Center Agent

April 2022 – December 2023

Managed customer inquiries and collections for delinquent accounts, utilizing negotiation and problem-resolution skills to support customer satisfaction and payment recovery efforts.

Can understand and use familiar everyday expressions and basic questions about personal details.

Can have very short social exchanges and give information on familiar and routine matters when traveling.

Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.

Can communicate confidently in a variety of academic and professional environments.

Can use the language flexibly and effectively for social, academic and professional purposes.

Can interact with ease and can differentiate their shades of meaning.

National University - Dasmarinas

Bachelor of Science in Tourism Management

2021 – 2025

Philippine Christian University

Hospitality Management Track

2019 – 2021