Christine

ENGLISH-SPEAKING VA

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Insurance expertise, E-commerce management, Administrative support

Christine is resourceful, proactive, and dedicated to helping businesses operate efficiently while providing excellent support. Click here to learn more about her.

EMPLOYMENT SUMMARY

Christine has 1 year of experience in Personal and Commercial Lines insurance, gained from her roles at a U.S.-based insurance company and as a Nowcerts CSR. She is skilled in using PL Rater, QuoteRush, Nowcerts, and QuickBooks for quoting, COI/EOI processing, statement reconciliation, and policy servicing. Christine also excels in CRM management, administrative tasks, and SOP creation. Her background includes Amazon marketing, showcasing her adaptability and digital skills. With strong attention to detail and communication abilities, she's a reliable and well-rounded virtual assistant.

EMPLOYMENT HISTORY

ASSESSMENT RESULTS

DISC PERSONALITY RESULT

EF English Test

7.3

COMMON EUROPEAN FRAMEWORK OF REFERENCE FOR LANGUAGES (CEFR)

BEGINNER

INTERMEDIATE

ADVANCED

EDUCATION

Christine is a highly skilled and detail-oriented Virtual Assistant with expertise in administrative support, e-commerce management, insurance and bookkeeping, and customer service. Her ability to multitask, problem-solve, and maintain high accuracy makes her a valuable asset to any team.

Conscientiousness (C) - Detail-oriented and organized. C-type VAs ensure accuracy, maintain structured systems, and deliver high-quality work.Dominance (D) - Proactive and goal-driven. D-type VAs take initiative, solve problems efficiently, and thrive in fast-paced environments.

Communicates clearly with strong fluency and coherence. Pronunciation is easily understood. Uses a flexible vocabulary with idiomatic expressions and complex grammar structures, effectively developing topics.

Policy ProcessingBasic Bookkeeping & Accounts ReceivableData ManagementHome & Auto Insurance QuotingCertificates of Insurance IssueProduct & Market ResearchCustomer ServiceEmail & Calendar ManagementInsurance DocumentationSocial Media ManagementPPC Campaign ManagementPayment Monitoring

✓Zoho

✓PL Rater

✓QuoteRush

✓QuickBooks

✓Nowcerts

✓PPC Management

✓Microsoft Office

✓Google Workspace

✓Amazon Seller Central

Two-Monitor Setup

Noise-Cancelling Headset

Insurance Company

Personal Lines VA

Jun 2022 – Mar 2026

• Processing quotes in PL Rater and QuoteRush.
• Sending invoices and reviewing receipts.
• Monitoring payment status.
• Maintaining and updating client details in the CRM.
• Accounts receivable and payment follow-up.
• Auditing Nowcerts Renewal Center and lost report.
• Processing direct bill statements.
• Processing new business documents and renewals.
• Reconciling agency commission statements.
• Processing mortgage changes.
• Basic bookkeeping.
• SOP creation.
• Making phone calls to mortgage companies, lien holders, and clients.
• General research.

Inspiratek and Ecotero

Amazon Marketing VA

Nov 2021 – Aug 2022

• Keyword research.
• PPC campaign management.
• Facebook Ads management.
• Influencer marketing.
• Social media management.
• Competitor research.

OFP Outsourcing

Amazon Business Manager

Sep 2021 – Nov 2021

• Product research.
• Product sourcing.
• Product listing.
• Optimizing product listing content.

Nowcerts CSR

Personal and Commercial Lines CSR

Sep 2021 – Nov 2021

• Processing and sending COI/EOI to certificate holders.
• Monitoring pending cancellations.
• Processing direct bill statements.
• Sending notice of cancellation to insureds via Zoho (email and SMS).
• Reconciling agency commission statements.
• Data entry of company expenses in QuickBooks.
• Processing quotes in PL Rater and QuoteRush.
• Administrative tasks.

Can understand and use familiar everyday expressions and basic questions about personal details.

Can have very short social exchanges and give information on familiar and routine matters when traveling.

Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.

Can communicate confidently in a variety of academic and professional environments.

Can use the language flexibly and effectively for social, academic and professional purposes.

Can interact with ease and can differentiate their shades of meaning.