Customer Service Representative
December 2022 - March 2026
Supported insurance agency operations by assisting account managers with policy changes, renewals, cancellations, and quoting activities. Managed policy documentation and maintained accurate records in AMS360 while handling billing reminders, policy audits, and client email communications. Assisted with lead tracking, new business support, and policy servicing activities, ensuring accuracy, compliance, and timely client support.
Can understand and use familiar everyday expressions and basic questions about personal details.
Can have very short social exchanges and give information on familiar and routine matters when traveling.
Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.
Can communicate confidently in a variety of academic and professional environments.
Can use the language flexibly and effectively for social, academic and professional purposes.
Can interact with ease and can differentiate their shades of meaning.
Bachelor of Technical-Vocational Education
August 2018 - November 2022