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Cristo

Cristo

BILINGUAL VA | INSURANCE VIRTUAL ASSISTANT

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Personal & Commercial Insurance, Quoting, Endorsements, Bilingual Client Communication

Bilingual insurance virtual assistant supporting personal and commercial lines operations for U.S. clients.

EMPLOYMENT SUMMARY

Cristo has experience supporting insurance operations, customer service, logistics, procurement, and workflow coordination in both remote and on-site environments. He has handled policy servicing, quoting, renewals, client communication, documentation management, and operational support across insurance and supply chain industries. His background includes coordination between teams, maintaining accurate records, and supporting process improvements to ensure consistent service delivery.

EMPLOYMENT HISTORY

ASSESSMENT RESULTS

DISC PERSONALITY RESULT

EF ENGLISH TEST RESULT

80/B1

COMMON EUROPEAN FRAMEWORK OF REFERENCE FOR LANGUAGES (CEFR)

BEGINNER
INTERMEDIATE
ADVANCED

EDUCATION

S
Cristo is an Insurance Virtual Assistant with 3 years of experience supporting personal and commercial insurance operations for U.S. clients. He has experience handling quoting, renewals, policy servicing, COI requests, and coverage review while working with multiple carrier portals and brokerage systems. His background also includes client communication, underwriting support, and administrative insurance tasks in fast-paced remote environments.
Steadiness (S) - Dependable and patient. S-type VAs provide consistent support, build strong client relationships, and ensure smooth workflows.
Demonstrates solid professional English communication skills with good comprehension and the ability to handle conversations effectively in work environments. Capable of supporting client interactions, understanding instructions, and communicating clearly in day-to-day operations.
Personal Auto InsuranceHomeowners InsuranceUmbrella InsuranceFlood InsuranceWind & HailPet InsuranceJewelry InsuranceCommercial AutoGeneral LiabilityWorkers’ CompensationFleet AutoCommercial TruckingRestaurant InsuranceQuotingEndorsementsRenewal ProcessingCOIsCoverage ReviewPolicy ServicingClient CommunicationUnderwriting SupportCarrier Portals
✓EZLynx
✓AMS360
✓HubSpot
✓MyCoverageInfo
✓3CX
✓Carrier Software
✓Slack
✓MS Office
✓Google Workspace
Noise-Cancelling Headset
One-Monitor Setup

Voyage Insurance Group, Remote

Operations & Customer Support Specialist

April 2023 - April 2026

Managed structured workflow tasks across multiple insurance lines in a fully remote environment
Coordinated communication between internal teams to ensure timely policy handling and service updates
Maintained accurate CRM records and documentation
Resolved customer issues within defined procedures and escalation paths
Supported process improvements to maintain consistent service delivery

Leiluna LLC / Novaeo, Remote

Procurement Coordinator

Sept 2022 - Apr 2023

Tracked weekly purchase orders and maintained supplier communication
Coordinated sourcing and order tracking processes across vendors
Contributed to supplier coordination efforts that resulted in approximately $600K in annual cost savings
Maintained procurement documentation and supported reporting activities

International Impulse, Inc, Reynosa, Tamaulipas

Customer Service & Operations Support

Dec 2020 - Aug 2022

Managed customer inquiries and coordinated with warehouse and operations teams
Assisted in reducing outstanding accounts receivable through structured follow-up processes
Supported KPI tracking and internal performance reporting

Quadion LLC, Reynosa, Tamaulipas

Customer Service & Logistics Support

Jan 2018 - Aug 2020

Coordinated between planning, production, and logistics teams to maintain delivery flow
Contributed to improving on-time delivery performance from 80% to 95% through structured coordination
Supported reduction of outstanding accounts receivable from $350K to $60K through consistent follow-up and cross-team communication

Quadion LLC, Reynosa, Tamaulipas

Quality & Customer Support Technician

Nov 2016 - Jan 2018

Investigated customer complaints using defined quality procedures
Documented corrective actions and supported issue resolution
Recognized with Quality Action of the Month (June 2017) award

A1

Can understand and use familiar everyday expressions and basic questions about personal details.

A2

Can have very short social exchanges and give information on familiar and routine matters when traveling.

B1

Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.

B2

Can communicate confidently in a variety of academic and professional environments.

C1

Can use the language flexibly and effectively for social, academic and professional purposes.

C2

Can interact with ease and can differentiate their shades of meaning.

Universidad Autónoma de Tamaulipas, Reynosa, Tamaulipas

Bachelor's Degree - Electronics & Computer Engineering

August 2008 - January 2014

https://youtu.be/qv-JSqa8HkE