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Dominique

INSURANCE VIRTUAL ASSISTANT | COMMERCIAL & PERSONAL LINES

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Commercial lines support, P&C operations, and quoting support with Applied Epic, EZLynx & AMS360.

P&C insurance VA for commercial & personal lines — quoting, renewals, endorsements, COIs, and carrier coordination.

EMPLOYMENT SUMMARY

Dominique has eight years in Property & Casualty insurance environments, including team leadership and coaching roles focused on P&C virtual assistant development, alongside hands-on insurance specialist work for U.S.-based operations. He brings depth in commercial and personal lines workflows—quoting, underwriting support, endorsements, renewals, COIs, and carrier portal navigation—across states such as New York, Florida, and California. His background combines operational execution with training and quality oversight for insurance teams.

EMPLOYMENT HISTORY

ASSESSMENT RESULTS

DISC PERSONALITY RESULT

EF English Test

80/B2

COMMON EUROPEAN FRAMEWORK OF REFERENCE FOR LANGUAGES (CEFR)

BEGINNER

INTERMEDIATE

ADVANCED

EDUCATION

Dominique is an Insurance Virtual Assistant with 7 years of experience in Property & Casualty (P&C), supporting U.S.-based clients across New York, Florida, and California, with a strong focus on commercial lines. He supports end-to-end quoting, underwriting coordination, and policy servicing, working with both personal and commercial lines including home, auto, inland marine, general liability, business property, workers’ compensation, and disability. He is experienced in gathering detailed risk information, navigating carrier portals, and ensuring accuracy, compliance, and timely processing across all insurance operations.

Conscientiousness (C) - Detail-focused and precise. C-type VAs prioritize accuracy, compliance, and structured documentation across quoting and policy servicing. Steadiness (S) - Consistent and dependable. S-type VAs maintain reliable coordination with carriers, underwriters, and clients through steady execution.

Demonstrating strong upper-intermediate proficiency. Communicates effectively and confidently in professional and everyday contexts.

Policy quotingEndorsementsRenewalsCOI processingPolicy bindingPayment processingCommercial insuranceHome insuranceAuto insuranceInland marineGeneral liabilityBusiness propertyWorkers compensationDisability coveragesRisk reviewCarrier portalsUnderwriter communicationACORD formsPolicy checkingCoverage verification

✓Applied Epic

✓EZLynx

✓AMS360

✓HawkSoft

✓NowCerts

✓Google Workspace

✓Microsoft Office

✓Adobe

✓DocuSign

Noise canceling headset

Three monitors

Enshored

Insurance Specialist

Oct 2024 – Present (Pasig City — Remote / hybrid)

• Delivers insurance specialist support for U.S. P&C clients and workflows.
• Applies strong accuracy and compliance discipline across quoting, servicing, and documentation.
• Coordinates with teams to keep policy processing timely and organized.

Patra Corp

Team Leader — Property & Casualty Coach (Virtual Assistants)

Jan 2022 – Sep 2024

• Led teams supporting P&C insurance operations for U.S.-based clients.
• Coached virtual assistants on quoting, policy servicing, endorsements, renewals, and carrier workflows.
• Reinforced quality, compliance, and consistent turnaround across personal and commercial lines.

InsBOSS Inc.

Team Leader — Property & Casualty Coach (Virtual Assistants)

May 2017 – Nov 2021

• Led P&C-focused VA teams supporting U.S. insurance operations.
• Developed coaching and QA approaches for quoting, servicing, and client communication.
• Supported scalable delivery across carrier portals and agency systems.

Can understand and use familiar everyday expressions and basic questions about personal details.

Can have very short social exchanges and give information on familiar and routine matters when traveling.

Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.

Can communicate confidently in a variety of academic and professional environments.

Can use the language flexibly and effectively for social, academic and professional purposes.

Can interact with ease and can differentiate their shades of meaning.

Arellano University School of Law

Law (Post Graduate)

July 2024 – Present

Trinity University of Asia

Bachelor of Public Administration

July 2018 – July 2023