Drue

INSURANCE VIRTUAL ASSISTANT | PERSONAL LINES

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PERSONAL LINES INSURANCE, U.S. AGENCY SUPPORT, TRAINING & QUALITY ASSURANCE

Insurance support specialist with personal lines experience, plus leadership in training, QA, and customer operations for U.S.-based teams.

EMPLOYMENT SUMMARY

Drue brings insurance support experience from Assure On Risk (Ohio) and The Insurance Artist (Indiana), where he provided internal service support, endorsements, renewals, and quoting for U.S. personal lines agencies. His career also includes team leadership at ALG Services and extensive training and quality roles with Support Zebra and ONYX, plus earlier customer care and technical support across U.S. BPO programs. He combines accuracy, carrier compliance, and people development strengths to help agencies run reliable back-office insurance operations.

EMPLOYMENT HISTORY

ASSESSMENT RESULTS

DISC PERSONALITY RESULT

EF English Test

80/B1

COMMON EUROPEAN FRAMEWORK OF REFERENCE FOR LANGUAGES (CEFR)

BEGINNER

INTERMEDIATE

ADVANCED

EDUCATION

Drue is a versatile insurance and operations professional with hands-on U.S. agency support experience in personal auto and home insurance, plus a strong background in BPO leadership, training, quality assurance, and customer service. He has supported endorsements, renewals, quoting, and carrier portal workflows while leading teams and developing people in high-volume service environments. Fluent in written and spoken English and Filipino.

Steadiness (S) - Patient and reliable. S-type VAs provide stable, consistent support and build long-term relationships with clients. Influence (I) - Enthusiastic and collaborative. I-type VAs excel at communication, build rapport easily, and contribute positively to team dynamics.

Demonstrates solid English proficiency. Able to communicate effectively in professional settings and handle everyday work-related interactions with confidence.

Personal LinesPolicy EndorsementsHome QuotingAuto QuotingRenewals SupportCarrier PortalsPolicy ChangesLeadership & TrainingQuality AssuranceCustomer ExperienceCoaching & Facilitation

✓Agency Zoom

✓HawkSoft

✓Better Agency

✓Erie

✓Safeco

✓Openly

✓Spreadsheets

Two-Monitor Setup

Noise-Cancelling Headset

ASSURE ON RISK

Customer Service Manager

Mar 2026 to May 2026 (Ohio, USA)

• Customer service leadership for U.S. risk and insurance operations.
• Supported service workflows, client communication, and operational coordination.
• Maintained service quality standards across customer-facing processes.

THE INSURANCE ARTIST

Service Agent and Data Management Specialist

Nov 2023 to Dec 2025 (Indiana, USA)

• Provided internal service support for U.S. insurance agencies.
• Managed policy endorsements, renewals, and quoting assistance.
• Worked with carrier portals and agency management systems.
• Maintained accurate policy records and workflows.
• Supported personal auto and home insurance operations.

ALG SERVICES

Team Leader – Handyman and Technician Bookings

May 2021 to Oct 2023 (Cagayan de Oro City)

• Led team operations for service bookings and scheduling.
• Coordinated handyman and technician assignments.
• Ensured efficient service delivery and client satisfaction.

ONYX – SUPPORT ZEBRA

Foundations Trainer / Quality Analyst

Nov 2020 to Apr 2021 (Cagayan de Oro City)

• Delivered foundational training programs for new team members.
• Conducted quality assurance reviews and performance analysis.
• Ensured training standards and operational compliance.
• Supported team development and skill building.

SUPPORT ZEBRA

Language Skills Development Trainer

Feb 2018 to Nov 2020 (Cagayan de Oro City)

• Developed and delivered language skills training programs.
• Focused on English communication for professional settings.
• Supported team members in improving communication effectiveness.
• Created training materials and assessment tools.

SMART APARTMENTS – SUPPORT ZEBRA

Quality Analyst

Nov 2017 to Feb 2018

• Conducted quality monitoring and performance reviews for customer support teams.
• Provided coaching feedback to improve service consistency and compliance.

CARiD – SUPPORT ZEBRA

Customer Care Agent

Apr 2017 to Nov 2017

• Handled customer inquiries and order support for U.S.-based e-commerce clients.
• Resolved issues with clear communication and accurate case documentation.

OTHER BPO EXPERIENCE (CSR / TSR)

Customer & Technical Support Roles

May 2012 to Feb 2015

• COMCAST (Results, Cainta) – Customer Service Representative (Oct 2014 to Feb 2015).
• HOTEL CLUB (Aegis, Makati) – Customer Service Representative (Jan 2014 to Feb 2014).
• DISH (SPI Global, Makati) – Technical Support Representative (Mar 2013 to Sep 2013).
• AT&T U-Verse (Convergys, Eastwood) – Technical Support Representative (Oct 2012 to Feb 2013).
• SONY Style USA (TeleTech, Cainta) – Customer Service Representative (May 2012 to Sep 2012).

Can understand and use familiar everyday expressions and basic questions about personal details.

Can have very short social exchanges and give information on familiar and routine matters when traveling.

Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.

Can communicate confidently in a variety of academic and professional environments.

Can use the language flexibly and effectively for social, academic and professional purposes.

Can interact with ease and can differentiate their shades of meaning.