Drue

INSURANCE VIRTUAL ASSISTANT | PERSONAL LINES

TOOLS

EQUIPMENT

VIDEO

CLICK HERE

PERSONAL LINES INSURANCE, POLICY ENDORSEMENTS, HOME & AUTO QUOTING

Drue brings structured insurance support experience focused on accuracy, consistency, and carrier compliance. His background in personal lines servicing, endorsements, renewals tracking, and quoting assistance makes him a strong fit for agencies seeking reliable back-office insurance support without client-facing dependency.

EMPLOYMENT SUMMARY

Drue is an insurance support professional with hands-on experience in personal auto and home insurance, providing internal service support for U.S. agencies. He has worked with endorsements, renewals, and quoting assistance across multiple states, using carrier portals and agency management systems to maintain accurate policy records and workflows. With extensive experience in training, quality assurance, customer service, and data management, Drue brings structured support focused on accuracy, consistency, and carrier compliance to help insurance agencies manage personal lines operations efficiently.

EMPLOYMENT HISTORY

ASSESSMENT RESULTS

DISC PERSONALITY RESULT

EF English Test

80/B1

COMMON EUROPEAN FRAMEWORK OF REFERENCE FOR LANGUAGES (CEFR)

BEGINNER

INTERMEDIATE

ADVANCED

EDUCATION

Steadiness (S) - Patient and reliable. S-type VAs provide stable, consistent support and build long-term relationships with clients. Influence (I) - Enthusiastic and collaborative. I-type VAs excel at communication, build rapport easily, and contribute positively to team dynamics.

Demonstrates solid English proficiency. Able to communicate effectively in professional settings and handle everyday work-related interactions with confidence.

Personal LinesPolicy EndorsementsHome QuotingAuto QuotingRenewals SupportCarrier PortalsPolicy Changes

✓Agency Zoom

✓HawkSoft

✓Better Agency

✓Erie

✓Safeco

✓Openly

✓Spreadsheets

Two-Monitor Setup

Noise-Cancelling Headset

THE INSURANCE ARTIST

Service Agent and Data Management Specialist

Current

• Provided internal service support for U.S. insurance agencies

• Managed policy endorsements, renewals, and quoting assistance

• Worked with carrier portals and agency management systems

• Maintained accurate policy records and workflows

• Supported personal auto and home insurance operations

ALG SERVICES

Team Leader – Handyman and Technician Bookings

• Led team operations for service bookings and scheduling

• Coordinated handyman and technician assignments

• Ensured efficient service delivery and client satisfaction

ONYX – SUPPORT ZEBRA

Foundations Trainer / Quality Analyst

Nov 2020 – Apr 2021

• Delivered foundational training programs for new team members

• Conducted quality assurance reviews and performance analysis

• Ensured training standards and operational compliance

• Supported team development and skill building

SUPPORT ZEBRA

Language Skills Development Trainer

Feb 2018 – Nov 2020

• Developed and delivered language skills training programs

• Focused on English communication for professional settings

• Supported team members in improving communication effectiveness

• Created training materials and assessment tools

Can understand and use familiar everyday expressions and basic questions about personal details.

Can have very short social exchanges and give information on familiar and routine matters when traveling.

Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.

Can communicate confidently in a variety of academic and professional environments.

Can use the language flexibly and effectively for social, academic and professional purposes.

Can interact with ease and can differentiate their shades of meaning.