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Erik

PROPERTY MANAGEMENT VIRTUAL ASSISTANT | SHORT-TERM & LONG-TERM RENTALS

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Maintenance & vendor coordination, short & long-term rental support, and pricing & calendar optimization.

Property management VA for STR/LTR operations, maintenance and vendor coordination, and guest communication.

EMPLOYMENT SUMMARY

Erik has approximately 1.8 years of direct property management operations experience in a Team Leader role supporting U.S. rental markets, where he handled guest communication, maintenance coordination, work orders, and document management across short-term and long-term rental workflows. His earlier Airbnb support background and long customer support career strengthen his responsiveness, process discipline, and ability to resolve escalations quickly while maintaining high service quality.

EMPLOYMENT HISTORY

ASSESSMENT RESULTS

DISC PERSONALITY RESULT

EF English Test

100/C2

COMMON EUROPEAN FRAMEWORK OF REFERENCE FOR LANGUAGES (CEFR)

BEGINNER

INTERMEDIATE

ADVANCED

EDUCATION

Erik is a Property Management Virtual Assistant with approximately 1.8 years of experience managing a diverse portfolio including condominiums, apartments, single-family homes, duplexes, and luxury properties. He has supported operations across multiple U.S. markets primarily Texas, California and New York handling both short-term and long-term rentals with a strong focus on maintenance coordination, vendor management and guest communication ensuring smooth operations compliance and high-quality tenant experiences.

Steadiness (S) - Calm and dependable. S-type VAs maintain consistent communication and reliable follow-through across guests, tenants, and vendors. Conscientiousness (C) - Detail-oriented and structured. C-type VAs keep maintenance, documentation, and lease workflows accurate and compliant.

Demonstrates near-native fluency with excellent clarity, accuracy and confidence in professional communication.

Property managementMaintenance coordinationVendor sourcingVendor managementShort-term rentalsLong-term rentalsGuest communicationTenant supportCalendar managementRevenue managementDocument managementLease administrationWork order managementOTA management

✓Guesty

✓Hostaway

✓Streamline

✓Airbnb

✓VRBO

✓Booking.com

✓PriceLabs

✓Breezeway

✓DocuSign

✓Slack

✓Trello

✓HubSpot

✓Monday.com

✓Notion

✓Stripe

✓Jurny

✓Google Workspace

✓Microsoft Office

Noise canceling headset

Three monitors

Delegate Property Management

Team Leader - Property Management

Sep 2023 - Apr 2025 (1 year 8 months)

• Responded to guest inquiries and requests, including maintenance issues and property information.
• Communicated with guests via email, phone, and online portals to ensure smooth leasing and stay experiences.
• Scheduled and coordinated maintenance and repairs; managed work orders and tracked contractor progress.
• Provided administrative and technical support to property managers, clients, and staff.
• Maintained accurate data records, forms, and documentation.
• Managed, coached, and drove team performance metrics.

TDCX (Client: Airbnb)

Customer Support Specialist - Resolutions 2

Aug 2020 - Sep 2021 (1 year 2 months)

• Provided multi-channel support (chat, email, inbound and outbound) for Airbnb users.
• Managed escalated concerns requiring mediation and case resolution.
• Handled short-term listing management and platform setup support.
• Performed documentation analysis and administrative casework.

Cabana Pool Service

Customer Support Representative

Apr 2025 - Oct 2025 (7 months)

• Managed customer inquiries across phone, email, and chat for scheduling, billing, and service requests.
• Coordinated with technicians and internal departments to resolve service issues.
• Maintained organized documentation and contributed to workflow improvements.

Can understand and use familiar everyday expressions and basic questions about personal details.

Can have very short social exchanges and give information on familiar and routine matters when traveling.

Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.

Can communicate confidently in a variety of academic and professional environments.

Can use the language flexibly and effectively for social, academic and professional purposes.

Can interact with ease and can differentiate their shades of meaning.