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Francis Aldrin

Francis Aldrin

MORTGAGE VIRTUAL ASSISTANT

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5 yrs of Mortgage Experience, Assistant Underwriter, Full Loan Lifecycle Support

Francis is the ideal Virtual Assistant for mortgage lenders seeking a detail-driven professional with strong experience in submission processing and end-to-end loan administration.

EMPLOYMENT SUMMARY

Francis Aldrin has over five years of mortgage experience gained from working with Australian and U.S. mortgage companies, including EMAPTA Staffing Solutions supporting Positive Lending Solutions and GreenBox Loans Inc. He has handled loan submission, processing, final modifications, settlements, and account management while ensuring accuracy, compliance with lender criteria, and KPI adherence. His expertise includes reviewing and validating loan documents, managing lender systems, coordinating with credit, underwriting, and settlement teams, and supporting loan closings. Francis is known for his strong attention to detail, document analysis skills, effective communication, time management, and ability to work efficiently in high-volume mortgage environments.

EMPLOYMENT HISTORY

ASSESSMENT RESULTS

DISC PERSONALITY RESULT

EF English Test

90/C1

COMMON EUROPEAN FRAMEWORK OF REFERENCE FOR LANGUAGES (CEFR)

BEGINNER
INTERMEDIATE
ADVANCED

EDUCATION

C+S
Francis Aldrin is a highly experienced Virtual Assistant with over 7 years of hands-on experience in loan processing, mortgage operations, and administrative support for both Australian and U.S.-based lending teams. He has worked extensively with Positive Lending Solutions and U.S. mortgage companies, supporting credit, underwriting, and settlement teams by ensuring loan applications are accurate, complete, and processed within strict KPI timelines.
Conscientiousness (C) – Detail-oriented and organized, C-type VAs ensure accuracy, maintain structured systems, and deliver high-quality work. Steadiness (S) – Dependable and patient, S-type VAs provide consistent support, build strong client relationships, and ensure smooth workflows.
Shows confident and fluent communication with clear pronunciation and a natural flow of speech. Uses advanced vocabulary and well-structured grammar effectively to express complex ideas with clarity and precision.
Loan Application ProcessingMortgage & Asset Loan Documentation ReviewCredit & Underwriting SupportFinal ModificationsSettlement CoordinationLender Portal System Data EntryDocument AccuracyValidation & ComplianceInsurance & Third-Party OrdersLoan Closing
✓Lender Portals & Loan Processing Systems
✓Mortgage & Credit Team Platforms
✓Document Management Systems
✓Microsoft Office (Word, Excel, Outlook)
✓Internal Communication & Workflow Tools
Two-Monitor Setup
Noise-Cancelling Headset

EMAPTA STAFFING SOLUTIONS (POSITIVE LENDING SOLUTIONS - AU CLIENT)

Mortgage Virtual Assistant

Sept 2022 - Dec 2025

• Submission:

• Processing loan application on behalf of the credit team.

• Checking validity and accuracy of the provided documents such as IDs, payslips, trust deed, company extract etc.

• Loading applications into different lender systems depending on the client's situation.

• Communicates with the internal team if lender criteria is not met. Or any issue in the application.

• Updates applicant's info per received document.

• Assist in any administrative task from different teams.

• Making sure that task is done within the KPI.

• Final Modification (Settlements):

• Making sure that system, invoice (if asset loan) and lender portal match. Making changes as necessary.

• Checking if all credit conditions are met in the lender portal.

• Noting the discrepancies/missing found that need to be satisfied by either credit/settlement team.

• Making sure that task is done within the KPI.

GREENBOX LOANS INC

Account Manager

Feb 2021 - Aug 2022

• Collecting all other required information about the applicant.

• Obtaining all the paperwork and forms required for the loan.

• Order Insurance, Appraisals, Loan Payoffs, Flood and Tax Certificates, Credit Supplements, Transcripts, SSA Verifications, Title Documentations and thoroughly review all documents before submitting to underwriter.

• Checking if all the information provided by the candidate, is accurate and adequate.

• Review loan related documents for accuracy within a timeframe established by management.

• Communicate documentation requirements, status and potential issues to all parties related to the loan transaction.

• Coordinate loan closings with Closing Agent.

EMAPTA STAFFING SOLUTIONS (POSITIVE LENDING SOLUTIONS)

Mortgage Virtual Assistant

Aug 2017 - January 2021

• Submission:

• Make sure that all required documents are up to date and signed.

• Enter borrower details in the lender system to process.

• Final Modification:

• Make sure that invoice from dealer/vendor match system and print loan docs if need be.

MEGA E-RESOURCES

Mortgage Processor

April - August 2017

• Submission:

• Sort loan documents.

• Make sure all documents are signed and up to date.

• Check pricing in Loan Estimate before sending it to the underwriter.

ICMS, LLC - PHILIPPINE BRANCH OFFICE

Data Entry / Secondary Marketing / Loss Analysis

April 2013 - April 2017

• Data Entry:

• Sort loan documents and enter borrower details in the system.

• Secondary Marketing:

• Double check pricing of loan application.

• Apply pricing on an application per broker request.

• Update loan details per broker request and apply necessary price change.

• Loss Analysis:

• Check reports if we receive/pay amounts per invoice.

A1

Can understand and use familiar everyday expressions and basic questions about personal details.

A2

Can have very short social exchanges and give information on familiar and routine matters when traveling.

B1

Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.

B2

Can communicate confidently in a variety of academic and professional environments.

C1

Can use the language flexibly and effectively for social, academic and professional purposes.

C2

Can interact with ease and can differentiate their shades of meaning.

https://youtu.be/j7mlXZIEMx4