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Gladys

Gladys

BILINGUAL VA | INSURANCE VIRTUAL ASSISTANT

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Commercial lines, Trucking Insurance Quoting, Renewals, and COI Specialization

Bilingual insurance professional with strong underwriting and commercial trucking insurance experience.

EMPLOYMENT SUMMARY

Gladys has extensive experience in insurance underwriting, commercial policy evaluation, customer service, and business administration. She has worked with commercial trucking policies, premium calculations, broker communication, and policy issuance for commercial insurance companies. Her background also includes quality assurance, contact center operations, and executive assistance support. She is experienced in handling client communication, risk analysis, and operational processes in fast-paced environments.

EMPLOYMENT HISTORY

ASSESSMENT RESULTS

DISC PERSONALITY RESULT

EF ENGLISH TEST RESULT

95 C1

COMMON EUROPEAN FRAMEWORK OF REFERENCE FOR LANGUAGES (CEFR)

BEGINNER
INTERMEDIATE
ADVANCED

EDUCATION

I+D
Gladys is a highly experienced insurance professional with a strong background in commercial trucking policies and underwriting including fleets from single units to large operations of up to 300 trucks, mainly heavy-duty and 18-wheelers. She brings a unique combination of operational processing, client management, and risk analysis expertise. Gladys has also experience spans the full policy lifecycle, from quoting to renewals and audits. She is skilled at working cross-functionally with brokers, underwriters, and clients. Her ability to analyze loss trends and educate clients adds strong value to risk management and retention strategies.
Influence (I) - Charismatic and engaging. I-type VAs excel in client communication, networking, and keeping teams motivated. Dominance (D) - Proactive and goal-driven. D-type VAs take initiative, solve problems efficiently, and thrive in fast-paced environments.
Demonstrates strong communication skills with the ability to handle professional conversations effectively in English.
Commercial VehicleTrucking InsuranceVehicles Class 1-5Heavy Duty TrucksQuotingCancellationsReinstatementsPolicy RenewalsClient CommunicationPolicy ManagementUnderwritingDocument ManagementCustomer ServiceCarrier WebsitesCOIs
✓Sharepoint
✓TXDOT Portal
✓Google Workspace
✓MS Office
✓CAB (Central Analysis Bureau) FMCSA
✓Safer FMCSA
✓CMVID
Noise-Cancelling Headset
Two-Monitor Setup

TEXCAZ Insurance Company

Underwriter

July 2019 – current

Determine policy terms & examine insurance proposals
Calculate premiums based on actuarial, statistical and background information.
Liaising with insurance brokers and customers.
Issue insurance policies at a premium that is commensurate with the exposure presented by a risk.
Protect the company's book of business from risks that they feel will make a loss.

Global Hawk Insurance Company

Underwriter

July 2014 – July 2019

Determine policy terms & examine insurance proposals
Calculate premiums on the basis of actuarial, statistical and background information.
Liaising with insurance brokers and customers.
Issue insurance policies at a premium that is commensurate with the exposure presented by a risk.
Protect the company's book of business from risks that they feel will make a loss.

AT&T Telvista

Quality Assurance

February 2013 – April 2014

AT&T Telvista

Contact Agent

December 2010- January 2013

Allstate Insurance broker office

Personal Assistance for CEO

May 2010- August 2010

A1

Can understand and use familiar everyday expressions and basic questions about personal details.

A2

Can have very short social exchanges and give information on familiar and routine matters when traveling.

B1

Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.

B2

Can communicate confidently in a variety of academic and professional environments.

C1

Can use the language flexibly and effectively for social, academic and professional purposes.

C2

Can interact with ease and can differentiate their shades of meaning.

INPOCIPE

Master’s Degree in Corporate Law

2020 – 2022

Cesun Universidad

Bachelor’s Degree in Law

2014

https://youtu.be/AgG5ie4Xyns