Gonzalo

INSURANCE VIRTUAL ASSISTANT | BILINGUAL EN-ES

TOOLS

EQUIPMENT

VIDEO

CLICK HERE

BILLING & PAYMENTS, ENDORSEMENTS & QUOTE FOLLOW-UP, BILINGUAL INSURANCE SUPPORT

Bilingual insurance VA for billing, payments, endorsements, and quote follow-up, with carrier coordination experience for Allstate, Kemper, Geico, and The General.

EMPLOYMENT SUMMARY

Gonzalo has over 4 years of experience in Auto, Home, Commercial, and Health Insurance, supporting U.S.-based insurance agencies through client service, policy support, billing assistance, payment processing, endorsements, cancellation follow-ups, and backend quote management. He has experience handling inbound and outbound client calls, communicating with carriers such as Allstate, Kemper, Geico, and The General, and assisting customers with policy-related concerns. His background also includes reporting, automation, client data management, health insurance sales support, and strong customer service and insurance operations experience.

EMPLOYMENT HISTORY

ASSESSMENT RESULTS

DISC PERSONALITY RESULT

EF English Test

COMMON EUROPEAN FRAMEWORK OF REFERENCE FOR LANGUAGES (CEFR)

BEGINNER

INTERMEDIATE

ADVANCED

EDUCATION

Gonzalo is a resourceful Insurance Virtual Assistant with hands-on experience supporting clients with billing inquiries, payment processing, endorsements, policy support, and quote follow-ups. Insurance trained with strong communication and customer service skills, Gonzalo is confident handling inbound and outbound calls while assisting clients and coordinating with carriers such as Allstate, Kemper, Geico, and The General. Dedicated to providing reliable support and ensuring smooth day-to-day insurance operations.

Conscientiousness (C) - Detail-oriented and organized. C-type VAs ensure accuracy, maintain structured systems, and deliver high-quality work.Steadiness (S) - Dependable and patient. S-type VAs provide consistent support, build strong client relationships, and ensure smooth workflows.

Speaks fluently and confidently on a wide range of topics. Demonstrates strong command of vocabulary and idiomatic language. Pronunciation is clear and natural, with consistent grammatical accuracy and the ability to express complex ideas with ease.

Billing AssistancePayment ProcessingQuote Follow-upClaims Processing & HandlingClient Satisfaction & RelationshipCancellation HandlingData Entry & ManagementInbound & Outbound CallsAccount ManagementRenewals & EndorsementsPolicy Support & Follow-upComplaint ResolutionEvent Scheduling & Coordination

✓8x8 Phone Software

✓CRM

✓HawkSoft

✓EZLynx

✓HubSpot

✓Google Suite

✓Microsoft Office

✓Zoom Workplace

Two-Monitor Setup

Noise-Cancelling Headset

WORLD-CLASS ASSISTANTS & GLOBAL SUPPORT (WAGS) CLIENT

Insurance Virtual Assistant

Sep 22, 2025 to May 28, 2026

• Handle client calls and assist with insurance questions related to billing, payments, and endorsements.
• Make outbound calls to clients with pending cancellation alerts and quotes.
• Communicate with carriers such as Allstate, Kemper, Geico, and The General.
• Manage policy endorsements and backend insurance quote processing.

EDGE SA

Senior Associate

DEC 2021 to MAY 2024

• Supported a U.S.-based insurance agency by handling reporting, process automation, data collection, and administrative tasks across Auto, Home, and Commercial lines.

TELEPERFORMANCE PERÚ

Bilingual Agent - Floor Support

DEC 2020 to DEC 2021

• Provided bilingual customer service and operational support, resolved escalated inquiries, and enhanced overall satisfaction and efficiency on the floor.

FIRST SERVICE CONSULTING

Health Insurance Sales Agent

MAR 2020 to DEC 2020

• Sold personalized health insurance plans, handled customer objections, and used automated email marketing to improve lead conversion and client engagement.

LOS PRODUCTORES

Host

FEB 2018 to JAN 2019

• Managed guest flow and safety in a busy hospitality environment while ensuring high customer satisfaction and operational order.

Can understand and use familiar everyday expressions and basic questions about personal details.

Can have very short social exchanges and give information on familiar and routine matters when traveling.

Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.

Can communicate confidently in a variety of academic and professional environments.

Can use the language flexibly and effectively for social, academic and professional purposes.

Can interact with ease and can differentiate their shades of meaning.