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Israel

Israel

BILINGUAL ENGLISH-SPANISH VA

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Insurance expertise, Bilingual support, Customer service

Israel ensures smooth operations and top-tier support. His adaptability and organizational skills make him a valuable asset to any team. Click here to learn more about him.

EMPLOYMENT SUMMARY

Israel has 2 years of experience in the insurance industry, primarily gained through his roles at SWBC and Teleperformance. At SWBC, he worked as an Inbound Customer Service Representative supporting financial institutions and insurance agents by managing collateral protection insurance for auto and mortgage loans. Prior to that, at Teleperformance, he verified commercial health insurance, processed Medicare-related tasks, and supported patients with insurance authorizations and documentation for medical devices. His combined experience in both roles demonstrates a solid foundation in insurance processes, client communication, and policy-related support. His strengths include strong customer service skills, attention to detail, bilingual communication, administrative excellence, and insurance knowledge.

EMPLOYMENT HISTORY

ASSESSMENT RESULTS

DISC PERSONALITY RESULT

EF English Test

6.5

COMMON EUROPEAN FRAMEWORK OF REFERENCE FOR LANGUAGES (CEFR)

BEGINNER
INTERMEDIATE
ADVANCED

EDUCATION

S

Israel is a detail-oriented and proactive Virtual Assistant with a strong foundation in customer service, administrative support, and talent acquisition. With over three years of experience in bilingual roles, he excels in communication, problem-solving, and workflow optimization. His expertise includes:

Steadiness (S) - Dependable and patient. S-type VAs provide consistent support, build strong client relationships, and ensure smooth workflows.

Communicates clearly with good pronunciation. Demonstrates solid fluency and coherence with occasional pauses. Uses a varied vocabulary, including some idiomatic expressions, and conveys complex ideas with mostly accurate grammar and moderate level of flexibility.

Patient Account ManagementCustomer Service & SupportDocumentation ManagementProcess OptimizationData EntryInsurance Verification & ComplianceAdministrative & HR AssistanceQuality AssuranceTalent AcquisitionRecruitment CoordinationClaims Processing
✓Salesforce
✓Vonage
✓Verbex
✓Genesys
✓Microsoft Office
✓Google Workspace
✓HIPAA Compliance
Two-Monitor Setup
Noise-Cancelling Headset

SWBC

Inbound Customer Service Representative

2024

• Provides support to financial institutions and insurance agents by managing auto and mortgage loan insurance coverage and identifying uninsured loans.

DMF SERVICE SOLUTIONS

Talent Acquisition Coordinator

NOV 2021 - AUG 2022

• Managed bilingual recruitment, coordinated interviews, supported HR processes, and assisted with equipment and onboarding logistics for remote customer service teams.

TELEPERFORMANCE

Medicare and Commercial Reorder Specialist

FEB 2020 - JUL 2021

• Supported U.S. patients by verifying health insurance, processing Medicare information, coordinating with pharmacies, and handling medical documentation for Dexcom CGM devices.

A1

Can understand and use familiar everyday expressions and basic questions about personal details.

A2

Can have very short social exchanges and give information on familiar and routine matters when traveling.

B1

Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.

B2

Can communicate confidently in a variety of academic and professional environments.

C1

Can use the language flexibly and effectively for social, academic and professional purposes.

C2

Can interact with ease and can differentiate their shades of meaning.

https://youtu.be/aSLhEc15mN4