Janet

ENGLISH-SPEAKING VA | LOAN & MORTGAGE PROCESSING

TOOLS

EQUIPMENT

VIDEO

CLICK HERE

2 YEARS OF CREDIT UNDERWRITING SPECIALIST • LOAN & MORTGAGE PROCESSING, FRAUD DETECTION • ENGLISH LEVEL: ADVANCED

Janet brings a strong blend of underwriting accuracy, documentation validation, and end-to-end lending support. She evaluates borrowers and manages loan files with precision in high-volume banking environments. Her coordination with brokers and underwriters ensures smooth, compliant workflows across the lending process.

EMPLOYMENT SUMMARY

Janet has 2 years of experience in credit underwriting and banking operations. At her current role as a Credit Underwriting Specialist, she evaluates credit risk by analyzing financial documents, verifying applicant details, and ensuring compliance with credit policies. She is skilled in assessing creditworthiness, analyzing income and collateral, detecting fraud indicators, and coordinating with brokers and underwriters. Janet brings strong expertise in documentation validation, accuracy, and maintaining smooth, compliant workflows across the lending process.

EMPLOYMENT HISTORY

ASSESSMENT RESULTS

DISC PERSONALITY RESULT

EF English Test

8.4/9

COMMON EUROPEAN FRAMEWORK OF REFERENCE FOR LANGUAGES (CEFR)

BEGINNER

INTERMEDIATE

ADVANCED

EDUCATION

Janet brings close to two years of experience in the banking sector as a Credit Underwriting Specialist, where she evaluated credit cards, personal loans, salary loans, and mortgage applications. She reviewed and verified borrower documentation, assessed creditworthiness and financial capacity, analyzed income and collateral, detected fraud indicators, and ensured lending decisions aligned with internal risk and compliance policies. Her responsibilities also included coordinating with brokers, validating requirements, tracking loan documentation, and maintaining accuracy throughout the lending process.

Steadiness (S) - Dependable and patient, S-type VAs provide consistent support, build strong client relationships, and ensure smooth workflows.

Demonstrates excellent fluency and clear pronunciation with natural pacing and tone. Uses advanced vocabulary and complex grammar structures with precision to express ideas confidently and effectively.

Credit UnderwritingLoan ApplicationMortgage ProcessingDocument VerificationFinancial Capacity AnalysisCollateral AssessmentFraud DetectionCredit Card UnderwritingQuality ControlLending ComplianceWorkflow TrackingRecord Management

✓Salesforce

✓Avaya

✓AMS 360

✓Instinct

✓Cisco Webex

✓SPI

✓ACSR

✓Nuance

✓Slack

✓Microsoft Teams

✓G Suite

Two-Monitor Setup

Noise-Cancelling Headset

HSBC DATA ELECTRONIC PROCESSING INC.

CREDIT UNDERWRITING SPECIALIST

MAR 2024 - 2025

Responsible in assessing the credit risk of loan or policy applicants by analyzing financial statements, credit histories, and other documentation to determine creditworthiness.
It includes verifying applicant information, performing risk assessments, ensuring compliance with credit policies and regulations, making recommendations on loan approvals or denials, and communicating findings to relevant parties.

COVER DESK PHILIPPINES

VIRTUAL ASSISTANT

DEC 2022 - AUG 2023

Reviewing policies and administrative tasks for an insurance agency including client communication claims follow up.

AFNI PHILIPPINES

CHAT SUPPORT REPRESENTATIVE

JUN 2015 - OCT 2022

Provides customer service, technical support, bill disputes, processing payments, device, data plan upgrade, adding or removing features, enrolling new customers, troubleshooting defective phones.

CONVERGYS

CHAT SUPPORT REPRESENTATIVE

MAR 2014 - JUN 2015

Provides assistance in billing, technical support and customer service to Comcast customers. Sends truck roll when troubleshooting via chat is not possible.

SPI GLOBAL SOLUTIONS INC. (STRAIVE)

PRE-EDITOR/XML CHECKER/QA SPECIALIST

SEP 2003 - OCT 2008

Responsible for Structuring the input row file, quality check, parsing and validation, moving the file onto the next stage and forward to copy editors.
Responsible to make error-free XML documents, validate XML against a DTD or a schema, and force to stick to a valid XML structure.
Checking for things that can be checked manually, such as punctuation, capitalization, figures quality and proofread online contents and documents for factual and grammatical accuracy since the automated QA tool has already caught the technical issues, we focus on the actual translation and not a missing period, proper layout of figures and number of tags.

SPI GLOBAL SOLUTIONS INC. (STRAIVE)

CONTENT SUPPORT SPECIALIST

OCT 2008 - JUL 2010

Directly reporting to the Authors of the Journals by providing updates via email, coordinates and integrates the work of writers and designers to help produce a final layout compatible with corporate standards.
Collects, produces, and edits website material to maintain and improve the quality of information provided.

Can understand and use familiar everyday expressions and basic questions about personal details.

Can have very short social exchanges and give information on familiar and routine matters when traveling.

Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.

Can communicate confidently in a variety of academic and professional environments.

Can use the language flexibly and effectively for social, academic and professional purposes.

Can interact with ease and can differentiate their shades of meaning.