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Jazmin

BILINGUAL VA | INSURANCE VIRTUAL ASSISTANT

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Personal Lines, Policy Servicing, Claims Processing, Executive Assistance

Insurance virtual assistant specializing in personal lines support and claims processing

EMPLOYMENT SUMMARY

Jazmin has experience supporting U.S.-based home and auto insurance accounts through policy renewals, claims documentation, and agent communications. She also provided executive administrative support for a California insurance company CEO, handling scheduling and confidential coordination. In addition to insurance support, she has experience in content creation, social media management, and customer service operations.

EMPLOYMENT HISTORY

ASSESSMENT RESULTS

DISC PERSONALITY RESULT

EF ENGLISH TEST RESULT

90/C1

COMMON EUROPEAN FRAMEWORK OF REFERENCE FOR LANGUAGES (CEFR)

BEGINNER

INTERMEDIATE

ADVANCED

EDUCATION

Jazmin is an insurance support professional with experience in personal lines back-office operations for U.S.-based home and auto insurance accounts. She has handled policy renewals, policy changes, document validation, claims documentation, and communications with agents and clients to resolve incomplete or missing information. Her experience includes supporting insurance workflows for accounts across Florida, New York, and Texas while maintaining accuracy, compliance, and organized documentation processes.

Influence (I) - Charismatic and engaging. I-type VAs excel in client communication, networking, and keeping teams motivated. Steadiness (S) - Dependable and patient. S-type VAs provide consistent support, build strong client relationships, and ensure smooth workflows.

Reflects strong English communication skills, with the ability to interact confidently and professionally in a business environment.

Home InsuranceAuto InsurancePolicy RenewalsClaims SupportDocument ReviewAgent CommunicationPolicy ChangesEmail ManagementCalendar ManagementContent CreationEmail MarketingSocial MediaCustomer ServiceData ValidationExecutive Support

✓Notion

✓Slack

✓Meta

✓DocuSign

✓Google Workspace

✓Microsoft Office

Noise-Cancelling Headset

Two-Monitor Setup

REDIAL BPO

Back Office

April 2024 - Present

Document verification, directly contacting clients for verification through calls, emails, text messages, etc. Knowledgeable in various laws and regulations across different states.

CURADA.CO

Content Creator

2019 - 2024

Specialized in B2B strategies and metrics, developed courses on the effective use of LinkedIn for administrators, and wrote blogs and content for internal and external platforms. Planned and executed a rebranding strategy for a brand.

INTEGON

Community Manager

Jun 2023 - April 2024

Content creation, managing social media, and increasing engagement on Instagram and Facebook.

Can understand and use familiar everyday expressions and basic questions about personal details.

Can have very short social exchanges and give information on familiar and routine matters when traveling.

Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.

Can communicate confidently in a variety of academic and professional environments.

Can use the language flexibly and effectively for social, academic and professional purposes.

Can interact with ease and can differentiate their shades of meaning.

UMOV

Digital Marketing

Jan 2024 - Present

SHECODES.IO

Programming Basics

2026

XOCHICALCO UNIVERSITY

HR Certificate

2019