Jed

- Provide executive-level administrative and operational support to real estate leadership
- Manage executive calendars, inboxes, and task priorities to ensure smooth daily operations
- Conduct ACH bank research to support payment processing, vendor setup, and financial workflows
- Perform insurance research and policy comparisons to identify cost-effective coverage options for properties
- Assist with cost segregation studies by gathering financial, asset, and property documentation and coordinating with consultants
- Manage and organize lease documents, amendments, and related compliance records
- Maintain and update CRM systems, tracking leads, transactions, and client communications
- Coordinate property listings, MLS data entry, and marketing support
- Assist with transaction coordination, document preparation, and closing checklists
- Communicate with tenants, clients, agents, lenders, insurers, and vendors
- Prepare reports, spreadsheets, and documentation to support investment and operational decisions

- Manage Amazon Content for owned brands
- Uploading Images for Amazon and Shopify Products
- Uploading Basic and Premium A+ content on Amazon
- Uploading Brand Story on Amazon
- Editing Videos to be uploaded on the portal
- Editing and updating Storefront for Amazon

- Overviewing maintenance for 9 buildings including tenants' service requests.
- Coordinating and Scheduling maintenance/service requests from Tenants to supers.
- Following up on open work orders. Completing and closing maintenance requests.
- Track, run, and follow up on delinquency reports of Tenants.
- Sending, following up, and monitoring required documents (Moving-in and Moving-out, owner warranties, etc)
- Scheduling work orders before move-in and upon move-out.
- Coordinating with third-party vendors regarding service requests that need to be sourced out.
- Coordinating with Supers on updates and next

Assistant to the Property Manager

- Full Utilization of Property Meld and Appfolio as a Maintenance coordinator.
- Checking and reviewing Maintenance requests.
- Closing and completing finished maintenance requests.
- Following up on Property managers for updates regarding maintenance techs.

Market Research Analyst

- Created presentation into Maximizing KvCore and PropertyRadar.
- Created a Proposal for Listing the business to Google My Business.
- Provided Marketing research for Business Branding and growth.
- Proposed steps into Handling all Social Media Accounts (LinkedIn, YouTube, Facebook, emails etc).
- Providing Start of Day report for the planned tasks for the day.
- Sending End of Day reports everyday including screenshots and links to back up research

- Social media management for an eCommerce company.
- Answer queries via comments and direct messages on social media platforms such as Facebook and Instagram
- Create Schedule posts on social media platforms like TikTok, Facebook, Instagram, and YouTube.
- Gather content creators to advertise our products on their respective platforms.
- Schedule Ads on Tiktok and Facebook for marketing purposes
- Run Weekly and Monthly Sales reports across platforms to identify product outliers.
- Schedule events and seminars for page followers
- Handling products on Shopify, Amazon, Lowes, Walmart, and Magento,
- Uploading products, Product descriptions, and Product variants on
- Amazon Vendor and Seller, Lowes, and Walmart.
- Run inventory and buy box reports for tracking.

- Oversee day-to-day operations of the Tracking team to track customer’s orders from different couriers.
- Create step-by-step processes to be followed by the Fulfillment Team and Support Team for an organized division and completion of tasks.
- Coordinate with Partner merchants for streamlining of information exchange.
- Fulfilling, verifying, and tracking orders up to the customer’s doorstep
- Point of escalation by the Support team for escalations regarding the order.
- Developed the end-to-end training system for new hires for the tracking team
- Manage escalations pushed by different departments to the tracking team

Dispatch

- Book and schedule loads for trucking companies
- Provide schedules of Pick-up and Deliveries for Drivers
- Provide updates for Drivers and Brokers.
- Provide necessary documents needed by Drivers and Brokers regarding the current load.

- Administering and helping to manage Clients Product support for the customers through chat or email.
- Efficient and timely service delivery for multiple clients, working closely with the functional leads to define overall strategies and processes to increase the efficiency and productivity within the process.
- Serve all clients through Account managers or in most cases without any intervention of an account manager through various applications.
- Provide support, including procedural documentation and relevant reports.
- Prioritize, manage, and resolve open and existing cases on a daily basis.

- Oversee day-to-day operations.
- Provide 1st point of escalation for agent queries, customer complaints, and issue (technical and billing) resolution.
- Manages and inspires the team to reach KPIs or metrics dictated by the client.
- Monitors the team’s progress and sets individual goals for each member.
- Provide guidance, instruction, direction, and leadership to achieve positive results
- Conduct coaching sessions to develop and enhance members’ abilities and skills.
- Submit daily/weekly reports and tasks pertaining to the performance of the team
- Conduct live service escalations.
- Identify opportunities and needs of every member and conduct training or 1 on 1 coaching to widen product knowledge and ensure that everyone has an understanding of processes.
- Provide important and timely updates to all team members.

- Specializes in handling technical concerns for consumers’ Internet Service.
- Specializes in handling technical issues regarding home phone services.
- Specializes in handling technical issues regarding customers’ email addresses.
- Specializes in giving options for customers to maximize the service we provide.
- Specializes in understanding customers’ needs that can transition into sales.
- Specializes in giving quality service and satisfaction to our consumers.

- Specializes in handling technical concerns for consumers’ Internet Service.
- Specializes in handling technical issues regarding home phone services.
- Supports technical problems for mobile wireless broadband dongles.
- Supports technical problems for Voice over the Internet Protocol (VoIP)services.
- Deals with Technical cases that are being escalated to our supplier.
- Deals with field technicians to follow up on cases.
- Specializes in giving quality service and satisfaction to our consumers.

- Specializes in handling technical concerns for customers’ printers.
- Assisting customers to use their printers in connecting them to their network, online printing even when they’re not at home, and using its add-on features like sending fax messages.
- Providing solutions and instructions to customers as clearly as possible.
- Provides additional information about the product and upselling to meet their needs

- Specializes in handling the technical concerns of the customers for their cable internet service.
- Deals with home phone service technical concerns
- Supports setting up cable TV service all throughout customers' homes in different rooms and set up boxes.
- Providing solutions and step-by-step instructions to the customers as clearly as possible in solving their concerns.

- Specializes in selling products to potential customers.
- Specializes in selling/upselling to current customers.
- Specializes in giving the customer the best deal by understanding their needs.