Back to VAs

Jennifer

INSURANCE VIRTUAL ASSISTANT | COMMERCIAL LINES INSURANCE

TOOLS

EQUIPMENT

VIDEO

CLICK HERE

Commercial lines insurance, policy review, Applied Epic, AgencyZoom

Detail-oriented Insurance Virtual Assistant specializing in commercial lines policy servicing and Applied Epic.

EMPLOYMENT SUMMARY

Jennifer has experience supporting insurance operations, logistics data processing, and government administrative functions. Her background is centered on Commercial and Personal Lines insurance, where she managed policy administration, endorsements, renewals, audits, documentation, and coordination with carriers, producers, account managers, and underwriters while maintaining accuracy and compliance.

EMPLOYMENT HISTORY

ASSESSMENT RESULTS

DISC PERSONALITY RESULT

EF ENGLISH TEST RESULT

75/B1

COMMON EUROPEAN FRAMEWORK OF REFERENCE FOR LANGUAGES (CEFR)

BEGINNER

INTERMEDIATE

ADVANCED

EDUCATION

Jennifer is an Insurance Virtual Assistant with over seven years of experience supporting U.S. Commercial and Personal Lines insurance operations. She has extensive experience in policy administration, renewals, endorsements, reinstatements, audits, policy checking, and maintaining accurate policy records using Applied Epic. Jennifer collaborates with producers, account managers, underwriters, carriers, and clients to ensure timely, accurate, and compliant policy servicing while delivering reliable operational support in remote insurance environments.

Steadiness (S) - Calm, patient, and service-oriented. S-type VAs provide consistent support, build strong client relationships, and ensure smooth workflows. Conscientiousness (C) - Detail-focused and precise. C-type VAs ensure accuracy, maintain structured systems, and deliver high-quality work.

Demonstrates intermediate English communication skills with the ability to communicate effectively through email, documentation, and professional interactions while continuing to strengthen verbal fluency.

Commercial Lines InsuranceEndorsementsRenewalsReinstatementsPolicy ReviewPolicy CheckingCoverage VerificationCarrier Communication

✓Applied Epic

✓AgencyZoom

Noise-Cancelling Headset

Two-Monitor Setup

John M. Glover Insurance Agency | Commercial and Personal Lines

Insurance Operations Specialist

October 2018 – May 2026

Supported U.S. Commercial and Personal Lines insurance operations by managing policy renewals, endorsements, audits, cancellations, reinstatements, and policy checking through Applied Epic. Maintained accurate policy records, processed transactions across multiple lines of business, collaborated with agents, account managers, and underwriters, prepared KPI reports, developed process documentation, mentored new team members, and contributed to process improvements while ensuring compliance with carrier guidelines.

Exela Technologies

Data Entry Specialist – FedEx (Logistics Operations)

July 2016 – October 2018

Performed accurate data entry of shipping and logistics information, verified package tracking, billing, and customs data, coordinated with warehouse and dispatch teams to resolve shipment discrepancies, maintained data confidentiality, and supported process improvements that enhanced operational efficiency.

Xevera Mabalacat Municipal Office

Administrative Assistant – Municipal Civil Service

March 2014 – March 2015

Provided administrative and clerical support by processing permits, maintaining municipal records and databases, preparing official correspondence and reports, coordinating with various government departments, and ensuring compliance with local government documentation standards while maintaining record accuracy and confidentiality.

Can understand and use familiar everyday expressions and basic questions about personal details.

Can have very short social exchanges and give information on familiar and routine matters when traveling.

Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.

Can communicate confidently in a variety of academic and professional environments.

Can use the language flexibly and effectively for social, academic and professional purposes.

Can interact with ease and can differentiate their shades of meaning.