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Jessica

PROPERTY MANAGEMENT VIRTUAL ASSISTANT | HOA & ADMINISTRATIVE SUPPORT SPECIALIST

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Property management support, HOA operations, and tenant & vendor coordination.

Bilingual property management VA for HOA operations, maintenance and vendor coordination, and administrative support.

EMPLOYMENT SUMMARY

Jessica brings 5+ years of remote administrative and customer service experience paired with focused property management and HOA support. She has coordinated maintenance, vendors, and homeowner communications; managed tickets and professional correspondence in Vantaca and related stacks; and supported AR, amenities, and compliance-oriented documentation. Earlier, she supervised a bilingual U.S. health insurance customer service team, driving QA, coaching, and KPI performance.

EMPLOYMENT HISTORY

ASSESSMENT RESULTS

DISC PERSONALITY RESULT

EF English Test

90/C1

COMMON EUROPEAN FRAMEWORK OF REFERENCE FOR LANGUAGES (CEFR)

BEGINNER

INTERMEDIATE

ADVANCED

EDUCATION

Jessica is a bilingual Virtual Assistant with 5+ years of experience in customer service and over 2 years of experience in property management. She has supported HOAs and residential communities by handling homeowner and tenant communication, maintenance coordination, and administrative operations. She is known for her organization, reliability, and ability to multitask while maintaining strong attention to detail. Her background also includes AR support, leasing assistance, and compliance-focused documentation.

Steadiness (S) - Calm, consistent, and service-focused. S-type VAs maintain positive homeowner and tenant communication and dependable follow-through on maintenance and HOA tasks. Conscientiousness (C) - Detail-oriented and structured. C-type VAs keep compliance documentation, work orders, and financial/admin workflows accurate and audit-ready.

Demonstrates advanced English proficiency with strong clarity, accuracy, and confidence in professional and client-facing communication.

Escalation handlingMaintenance coordinationWork ordersVendor coordinationTenant communicationInvoicesHOA managementARC requestsCompliance reviewLease processingPayment processingCustomer serviceProperty managementDocument managementAccounts receivables supportEmail managementData entry

✓Vantaca

✓RentReady

✓Asana

✓Slack

✓Zoom

✓Trello

✓RingCentral

✓Avaya

✓AWS

✓Google Workspace

✓Microsoft Office

Noise canceling headset

Two monitors

MH Property Management (Virtual Staffing)

Administrative Assistant | HOA & Property Operations Support

2023 – 2025 (Remote)

• Managed administrative tasks for multiple HOAs; tracked tickets and composed professional email responses.
• Supported accounts receivable, maintenance, and amenities departments.
• Used Gmail, Slack, Vantaca, internal CRM tools, and Google Drive for organized workflows.
• Assisted with drafting, reviewing, and editing homeowner documentation for accuracy and community guideline compliance.
• Coordinated maintenance and vendor-related follow-up alongside property management leadership.

Remote Operations

Remote Supervisor | Bilingual Customer Service

2021 – 2023 (Remote)

• Supervised a bilingual customer service team (15+) handling inbound and outbound U.S. health insurance calls.
• Monitored call quality, coached team members, and delivered performance feedback.
• Built performance reports and supported KPI compliance.
• Coordinated remote meetings, schedules, invitations, and executive-level follow-ups.

Administrative Services (Document Retrieval)

Administrative Assistant

2019 – 2020

• Managed documentation processes for legal and institutional clients.
• Requested, tracked, and retrieved documents from hospitals, law firms, government agencies, and financial institutions.
• Maintained tracking logs and status updates for requestors and vendors.
• Ensured confidentiality aligned with HIPAA, GDPR, and similar requirements.
• Prioritized urgent requests with internal departments.

Can understand and use familiar everyday expressions and basic questions about personal details.

Can have very short social exchanges and give information on familiar and routine matters when traveling.

Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.

Can communicate confidently in a variety of academic and professional environments.

Can use the language flexibly and effectively for social, academic and professional purposes.

Can interact with ease and can differentiate their shades of meaning.