Jewellan

Jewellan

INSURANCE VIRTUAL ASSISTANT | BACK OFFICE INSURANCE SUPPORT

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Back office insurance. Auto & commercial auto. Applied Epic, Zendesk.

Reliable back-office insurance support for personal and commercial auto policy processing.

EMPLOYMENT SUMMARY

Jewellan has experience supporting personal and commercial auto insurance operations through underwriting, policy processing, document validation, and administrative support. She has worked as an Underwriting Processor and Underwriting Processing Team Lead, handling policy reviews, endorsements, workflow management, and team leadership. Her previous experience also includes public service.

EMPLOYMENT HISTORY

ASSESSMENT RESULTS

DISC PERSONALITY RESULT

EF ENGLISH TEST RESULT

80/B1

COMMON EUROPEAN FRAMEWORK OF REFERENCE FOR LANGUAGES (CEFR)

BEGINNER
INTERMEDIATE
ADVANCED

EDUCATION

S+C
Jewellan has approximately three years of experience supporting personal and commercial auto insurance operations with a strong focus on back-office policy processing. She has extensive experience processing endorsements, proof of insurance requests, proof of garaging verification, document validation, policy updates, address changes, household and marital status updates, vehicle documentation, and total loss documentation. Her attention to detail and administrative processing skills make her a dependable professional for agencies seeking efficient back-office insurance support.
Steadiness (S) - Calm, patient, and service-oriented. S-type VAs provide consistent support, build strong client relationships, and ensure smooth workflows. Conscientiousness (C) - Detail-focused and precise. C-type VAs ensure accuracy, maintain structured systems, and deliver high-quality work.
Demonstrates intermediate English communication skills with the ability to support documentation, policy processing, and professional communication.
Auto InsuranceCommercial Auto InsuranceBack Office SupportEndorsementsDocument VerificationPolicy ProcessingProof Of InsurancePolicy Changes
Applied Epic
Aspire CMS/Portal
Zendesk
Power BI
Noise-Cancelling Headset
Two-Monitor Setup

Aspire General Insurance (SWAK BPO Corp.)

Underwriting Processing Team Lead

March 2025 - May 2026

Led the underwriting processing team by overseeing workflow management, coaching team members, supporting client relationships, monitoring performance and productivity, improving processes, collaborating across teams, managing priorities, making operational decisions, and handling inventory responsibilities.

Aspire General Insurance (SWAK BPO Corp.)

Underwriting Processor

March 2023 - 2025

Processed auto insurance underwriting tasks by performing risk assessment and analysis, reviewing policies, maintaining data accuracy through data entry, and handling policy checking, endorsements, notices of cancellation, certificates, and evidence of insurance.

A1

Can understand and use familiar everyday expressions and basic questions about personal details.

A2

Can have very short social exchanges and give information on familiar and routine matters when traveling.

B1

Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.

B2

Can communicate confidently in a variety of academic and professional environments.

C1

Can use the language flexibly and effectively for social, academic and professional purposes.

C2

Can interact with ease and can differentiate their shades of meaning.

St. Mutien College, Dau, Mabalacat City

Bachelor of Science in Hotel and Restaurant Management

2017-2020

Republic Central Colleges, Angeles City

Bachelor of Science in Hotel and Restaurant Management

2015-2016

https://youtu.be/7noZlHywCHw