Jhon Renard is an Insurance Virtual Assistant with 3 years of experience supporting U.S. Personal Lines Property & Casualty insurance. His experience includes managing policy renewals and retention, preparing insurance quotes through carrier websites, processing endorsements and policy changes, handling billing inquiries, issuing Certificates of Insurance (COIs), and supporting underwriting documentation requirements. His responsibilities included reviewing renewals, educating insureds on premium changes, processing policy endorsements, maintaining policy records, coordinating billing requests, uploading underwriting documentation, and supporting clients throughout the policy lifecycle while communicating through phone and email.
Steadiness (S) - Calm, patient, and service-oriented. S-type VAs provide consistent support, build strong client relationships, and ensure smooth workflows.
Conscientiousness (C) - Detail-focused and precise. C-type VAs ensure accuracy, maintain structured systems, and deliver high-quality work.
Demonstrates functional English communication skills in professional and customer-facing environments. Able to communicate clearly, follow instructions effectively, and provide courteous support in day-to-day interactions.
A1
Can understand and use familiar everyday expressions and basic questions about personal details.
A2
Can have very short social exchanges and give information on familiar and routine matters when traveling.
B1
Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.
B2
Can communicate confidently in a variety of academic and professional environments.
C1
Can use the language flexibly and effectively for social, academic and professional purposes.
C2
Can interact with ease and can differentiate their shades of meaning.
President Ramon Magsaysay State University
Bachelor of Technical Teachers Education Major in Electrical Technology
2015-2019
