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Joana

BILINGUAL ENGLISH-SPANISH VA

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Administrative support, Bilingual communication, Operations leadership

Joana delivers high-quality support that allows busy professionals to stay focused on growth.

EMPLOYMENT SUMMARY

Joana has over 8 years of combined experience in administrative support and operations leadership, with a strong foundation in customer service and team coordination. She gained her administrative expertise at Poder Judicial managing documents, hearings, and public inquiries, and honed her operational and managerial skills at TTEC and Listen Trust, overseeing teams and streamlining business processes. Her career reflects a blend of administrative precision, communication strength, and strategic execution.

EMPLOYMENT HISTORY

ASSESSMENT RESULTS

DISC PERSONALITY RESULT

EF English Test

6.6

COMMON EUROPEAN FRAMEWORK OF REFERENCE FOR LANGUAGES (CEFR)

BEGINNER

INTERMEDIATE

ADVANCED

EDUCATION

Reliable Virtual Assistant with hands-on experience in administrative support, customer interaction, and digital communication. With strong bilingual communication skills and a proactive approach, Joana confidently manages responsibilities such as:

Steadiness (S) - Dependable and patient. S-type VAs provide consistent support, build strong client relationships, and ensure smooth workflows.

Speaks with reasonable fluency and clarity, using a variety of connectives and grammar structures to express ideas. Pronunciation is clear and easy to understand, and vocabulary is generally effective for discussion across topics.

Social Media ManagementOnline Research & Report PreparationInvoice GenerationInsurance Policy GuidanceTravel Planning & BookingFiles OrganizationData EntryCalendar & Email ManagementInbound & Outbound CallsContent Creation

✓CRMs

✓Canva

✓Cloud Storage Platform

✓Google Suite

✓Microsoft Office

✓Zoom Workplace

Two-Monitor Setup

Noise-Cancelling Headset

OCEAN VA SOLUTIONS

Virtual Assistant

JUL 2024 - MAY 2025

• Supported insurance agents by handling policy documentation, client onboarding, scheduling, inbox monitoring, and reporting to ensure timely and accurate insurance processing.

TTEC

Operations Manager

2021 - 2024

• Oversaw business operations by monitoring production, handling payroll and timecards, implementing efficiency strategies, and ensuring quality control.

PODER JUDICIAL TERCERO PENAL

Administrative Assistant

2019 - 2021

• Provided public-facing administrative support by drafting and digitizing documents, managing calls and mail, and attending court hearings weekly.

LISTEN TRUST

Supervisor

2016 - 2019

• Led the Customer Service Division by Onboarding staff, managing performance, overseeing operations, and contributing to budget preparation.

Can understand and use familiar everyday expressions and basic questions about personal details.

Can have very short social exchanges and give information on familiar and routine matters when traveling.

Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.

Can communicate confidently in a variety of academic and professional environments.

Can use the language flexibly and effectively for social, academic and professional purposes.

Can interact with ease and can differentiate their shades of meaning.

Universidad Interamericana para el Desarrollo

Law Degree

2016 - 2019

Certifications

- Harvard Business School Online's Financial Analysis and Valuation for Lawyers Program
- Certification Six Sigma: White Belt - Yellow Belt
- Diplomado "Juicio de Amparo" - Casas de la Cultura Jurídica, SCJN Edición 2022