Virtual Assistant
2024 - 2025
• Provide executive support for a non-profit serving breast cancer survivors, managing inboxes, calls, and sensitive communications.
• Coordinate operations, streamline workflows by implementing WordPress in Solvo and Shopify.
Virtual Assistant / Team Lead
2022 - 2024
• Handled appointment scheduling, client communications, and administrative support with a focus on accuracy and professionalism.
• Maintained secure records and ensured timely coordination of care and operational needs.
Customer Service Representative
2021 - 2022
• Supported executive schedules, coordinated interdepartmental communication, and managed documentation.
• Assisted in daily syncs with leadership, ensuring alignment and smooth operations across teams.
Customer Service Representative
2019 - 2020
• Supervised operations and staff performance, ensuring compliance with quality standards and policies.
• Coordinated schedules, implemented Onboarding, and optimized workflows to improve efficiency and service delivery.
Can understand and use familiar everyday expressions and basic questions about personal details.
Can have very short social exchanges and give information on familiar and routine matters when traveling.
Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.
Can communicate confidently in a variety of academic and professional environments.
Can use the language flexibly and effectively for social, academic and professional purposes.
Can interact with ease and can differentiate their shades of meaning.
Bachelor of Science in Industrial Engineering