Josef

I worked as a case manager for an attorneys office located in Massachusets, USA.
It was a temporary work experience that helped understand the law-side of auto-insurance demands.
I gained further knowledge in the auto-insurance area as well as its terminologies.

I worked as a Trainer Lead for “Aspire General Insurance”, a company located in California, USA.
It was a great experience that definitely helped me to improve my analytical and communicative skills.
I acquired extensive knowledge in different areas by managing large groups of people in different countries such as: Philippines, Mexico, Peru and USA.
I built from scratch a knowledge base, as well as a new competent training format for the area.
Achieved the monetization of certificates as an additional motivation technique focused on workers with outstanding results in the training process. (2024)
Improved the performance of the new hires on the account by 57%
I won a recognition award for outstanding performance in this role. (2024)
I achieved recognition for the most competent and best developed department team in the account. (2024)
I created a complete reinforcement process that helped the department improvement by 31%. (2025)
I participated as a creative support in the creation, organization, direction and edition of various activities in the company such as: Recommendation surveys towards superiors, Monthly performance recognition, Creative reinforcement, Organization and presentation of teams and their metrics, Various corporate events, etc.

I worked as a bilingual customer service representative for “Aspire General Insurance”, handling 3 states in the US: California, Michigan and Arizona.
It was a great experience that developed my technical and psychosocial skills to a great extent.
I improved my ability to work efficiently under deadlines, under pressure and multitasking.
I broadened my knowledge of insurance and how it is maintained.
I enhance my ability to deal practically and effectively with clients of varying personalities.
I ameliorated my English speaking skills.