Joseph

PROPERTY MANAGEMENT VIRTUAL ASSISTANT | MAINTENANCE COORDINATION

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Property management support, maintenance coordination, vendor & tenant communication.

Joseph supports property operations with a proactive approach, resolving maintenance and escalations efficiently. His vendor coordination and tenant communication skills make him a dependable asset for growing portfolios.

EMPLOYMENT SUMMARY

Joseph has supported operations, leadership, and customer-facing workflows across remote roles, including executive support, property management coordination, and technical/customer service. He has managed high-volume requests, calendar and inbox organization, research and documentation, and expense reporting. He has also led daily operations, training, and process improvements while coordinating with vendors and stakeholders to drive timely outcomes.

EMPLOYMENT HISTORY

ASSESSMENT RESULTS

DISC PERSONALITY RESULT

EF ENGLISH TEST RESULT

65 B2

COMMON EUROPEAN FRAMEWORK OF REFERENCE FOR LANGUAGES (CEFR)

BEGINNER

INTERMEDIATE

ADVANCED

EDUCATION

Joseph is a Property Management Virtual Assistant with nearly 4 years of experience supporting residential portfolios across multiple U.S. states. He specializes in maintenance coordination, vendor management, tenant communication, and escalation handling while ensuring HOA and city ordinance compliance. He manages high-volume work orders, supports lease-related documentation, and coordinates move-in/move-out inspections. Promoted to Team Lead, he oversaw escalations, vendor performance, onboarding, and workflow improvements to ensure timely project completion.

Steadiness (S) - Calm, patient, and service-oriented. S-type VAs provide consistent support, build strong client relationships, and ensure smooth workflows. Conscientiousness (C) - Detail-focused and precise. C-type VAs ensure accuracy, maintain structured systems, and deliver high-quality work.

Demonstrates strong professional communication skills with the ability to handle calls, tenant interactions, and operational discussions confidently in English.

Maintenance coordinationVendor managementTenant communicationEscalation managementWork order managementProperty operationsHOA complianceLease interpretationInspection coordinationTeam leadershipProcess improvementDocumentation management

✓Airtable

✓Canva

✓Concur

✓Google Suite

✓MS Office

✓Zendesk

✓Lessen

✓Asana

✓DocuSign

Noise-Cancelling Headset

Two-Monitor Setup

ATHENA

Executive Partner

APR 2025 - JAN 2025

- Improved business understanding by simplifying process insights, conducting focused
research, and creating clear documentation, helping teams make quicker, more
informed decisions
- Streamlined calendar and inbox management for personal and professional use,
improving time management and reducing scheduling conflicts by 30% through better
organization and communication flow
- Conducted tailored school application research based on client needs and compiled
findings into clear PDF reports, helping families make informed enrollment decisions
for their children
- Managed Expense reporting by uploading receipts and retrieving documentation from
personal and professional accounts, processing reimbursements ensuring accurate
and timely expense submissions

ROCKET STATION

Property Manager Virtual Assistant

NOV 2021 - DEC 2023

- Responded to and completed resident-requested work orders, maintaining a
95% on-time completion rate and ensuring effective property maintenance
- Provided timely project status updates and proactive communication to clients,
fostering transparency and building trust throughout project delivery
- Coordinated maintenance projects with vendors and government agencies, resulting
in project completion 50% ahead of schedule
- Managed dispatching and scheduling of maintenance requests, improving
response time by 30% and enhancing service efficiency
- Assessed decisions on whether work orders required dispatch or fell under
resident responsibility, ensuring efficient resource allocation

TELEPERFORMANCE

Advance Technical Support

JAN 2020 - AUG 2021

- Developed troubleshooting solutions that resolved equipment issues and
minimized downtime by 25%, improving operational continuity
- Delivered efficient technical support and recommended system upgrades,
enhancing performance and overall user experience
- Promoted targeted upgrade options that contributed to a 15% increase in
sales revenue through improved customer adoption
- Assisted and educated customers on billing inquiries, increasing satisfaction
scores by 20% through clear communication and resolution support

CONCENTRIX

Customer Service Associate

NOV 2018 - SEP 2019

- Delivered efficient customer support, resolving inquiries promptly and contributing to a
25% improvement in overall customer experience
- Assisted and educated customers on billing concerns, improving clarity and
boosting satisfaction ratings by 20%
- Led daily operations and implemented strategic process improvements,
increasing team efficiency and performance by 30%
- Entrusted with leadership-level responsibilities, consistently demonstrating reliability,
initiative, and high-performance results
- Ensured customer security by monitoring accounts and identifying potential fraud for
timely prevention

Can understand and use familiar everyday expressions and basic questions about personal details.

Can have very short social exchanges and give information on familiar and routine matters when traveling.

Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.

Can communicate confidently in a variety of academic and professional environments.

Can use the language flexibly and effectively for social, academic and professional purposes.

Can interact with ease and can differentiate their shades of meaning.