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Keops

Keops

BILINGUAL VA | INSURANCE VIRTUAL ASSISTANT

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Personal & Commercial Insurance, Policy servicing & quoting, Turborater | Nowcerts, Bilingual client communication

Bilingual insurance virtual assistant supporting personal and commercial insurance accounts.

EMPLOYMENT SUMMARY

Keops has experience supporting insurance operations through licensing coordination, policy quoting, renewals, client management, compliance support, and carrier communication. His background includes working with insurance agents, policyholders, and multiple insurance carriers while maintaining accurate documentation and regulatory compliance. He also supports client servicing activities including coverage comparisons, policy renewals, and insurance quoting.

EMPLOYMENT HISTORY

ASSESSMENT RESULTS

DISC PERSONALITY RESULT

EF ENGLISH TEST RESULT

90/C1

COMMON EUROPEAN FRAMEWORK OF REFERENCE FOR LANGUAGES (CEFR)

BEGINNER
INTERMEDIATE
ADVANCED

EDUCATION

S
Keops is an Insurance Virtual Assistant with experience handling personal and commercial insurance accounts, including personal auto, commercial auto, homeowners, renters, dwelling fire, landlord policies, and workers’ compensation. He has experience assisting clients with quoting, renewals, endorsements, policy servicing, bundled policies, and coverage comparisons across multiple carriers. He also has hands-on experience navigating carrier portals, processing COIs, handling payment follow-ups, and supporting clients through policy changes while maintaining strong customer service and attention to detail.
Steadiness (S) - Dependable and patient. S-type VAs provide consistent support, build strong client relationships, and ensure smooth workflows.
Demonstrate advanced English proficiency in professional and everyday communication. Shows strong comprehension, fluent speaking abilities, and effective written communication skills.
Personal Auto InsuranceCommercial Auto InsuranceHome InsuranceRenters InsuranceLandlord PoliciesDwelling FireLife InsuranceCommercial AutoWorkers CompensationLuxury VehiclesClassic CarsMotorcyclesAtvsRvs & MotorhomesBoats & Jet SkisTruck DriversTrailersLarge Commercial VehiclesQuotingRenewalsEndorsementsCOIClient SupportUnderwriting ReviewPayment Follow-UpCarrier QuotingBinder Creation
✓Turborater
✓Salesforce
✓Hubspot
✓Nowcerts
✓Python
✓Postman
✓Adobe Photoshop
✓Ringcentral
✓Zoom
✓Slack
✓Carrier Software
✓Google Workspace
✓Microsoft Office
Noise-Cancelling Headset
Two-Monitor Setup

Platinum Group

Quoter Specialist

Feb 2024 – Present

• Managed active clients and new prospects.
• Handled personal auto and home insurance policy renewals.
• Quoted policies across 10+ carriers to provide optimal pricing and coverage.
• Supported social media management and organized client data.

GFI

Licensing Coordinator

Nov 2022 – Feb 2024

• Managed and guided insurance agents through the Life License process.
• Provided training and follow-up to new agents to ensure compliance.
• Coordinated license approvals and contracts with multiple carriers.
• Maintained accurate records and regulatory compliance.

A1

Can understand and use familiar everyday expressions and basic questions about personal details.

A2

Can have very short social exchanges and give information on familiar and routine matters when traveling.

B1

Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.

B2

Can communicate confidently in a variety of academic and professional environments.

C1

Can use the language flexibly and effectively for social, academic and professional purposes.

C2

Can interact with ease and can differentiate their shades of meaning.

TripleTen

Bachelor’s Degree in Systems Engineering

Oct 2022 – Dec 2024

https://youtu.be/1ixEyEDfiQA