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Key

Key

PROPERTY MANAGEMENT VIRTUAL ASSISTANT

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Property management operations, maintenance & vendor coordination, and tenant & leasing support.

Property management VA focused on portfolio operations, maintenance and vendor coordination, leasing support, and financial controls.

EMPLOYMENT SUMMARY

Key combines strong property management execution with a deep finance and operations background developed across the Philippines and New Zealand. Most recently she has supported billing, recovery, and operational administration in NZ energy and laboratory-sector roles using ERP tools (including JDE and Siebel). Her property management experience includes overseeing a 70-property mixed portfolio with tenant relations, maintenance and contractor coordination, compliance, inspections, and accounts administration. Earlier roles include accounts receivable leadership with IWG / Regus, collections and SAP-based custodial work in utilities, and remote program management supporting US clients.

EMPLOYMENT HISTORY

ASSESSMENT RESULTS

DISC PERSONALITY RESULT

EF English Test

85 B1

COMMON EUROPEAN FRAMEWORK OF REFERENCE FOR LANGUAGES (CEFR)

BEGINNER
INTERMEDIATE
ADVANCED

EDUCATION

S
Key is a Property Management Virtual Assistant with 1 year of on-site experience in New Zealand, managing a 70-property portfolio across residential, commercial, and industrial assets. She brings strong expertise in tenant communication, maintenance coordination, vendor management, lease administration, and compliance tracking, along with solid skills in invoice review, cost control, and documentation management. She is highly detail-oriented, organized, and capable of handling day-to-day property operations with accuracy and efficiency.

Steadiness (S) - Calm, consistent, and service-oriented. S-type VAs provide reliable day-to-day support, maintain positive tenant and vendor relationships, and keep property operations organized and on track.

Demonstrates clear communication skills and a good ability to understand and respond effectively in everyday and work-related situations.

Tenant communicationMaintenance coordinationVendor managementLease administrationPortfolio managementInvoice reviewCost controlCompliance managementDocumentation controlLease renewalsMove-in inspectionsMove-out inspectionsProperty listingsShowing coordinationContractor sourcingQuote comparisonDelinquency follow-upRecord managementProcess improvement
✓PropertyMe
✓SAP
✓MYOB
✓Xero
✓MRI Software
✓Salesforce
✓HubSpot
✓QuickBooks
✓Asana
✓Microsoft Excel
✓Microsoft Teams
✓Zoom
✓Canva
✓Calendly
✓Trade Me
✓Microsoft Office
Noise canceling headset
Two monitors

Northpower Limited

Finance and Recovery Analyst

Mar 2025 – Nov 2025 (New Zealand, on-site)

• Managed customer purchase orders and prepared pro-forma and final invoices.
• Reviewed invoice requests against contract terms and processed billing batches in JDE.
• Provided administrative and invoicing support including WIP and timesheet coordination.
• Maintained job and customer records in Siebel and JDE.
• Analyzed billing and operational data for revenue processing.
• Supported debtor management, documentation audits, and customer enquiries.
• Coordinated electrician timesheets and issued permits.

Alpha Laboratories (NZ) Limited

Operational Administrator — Property Management

Nov 2023 – Nov 2024 (New Zealand, on-site)

• Implemented and managed vehicle and property management systems.
• Developed handbooks and checklists for property management processes.
• Led digital migration of manual workflows to automated portals.
• Managed a portfolio of ~70 residential, industrial, and commercial properties.
• Handled tenant relations, maintenance coordination, and liaison with agents and contractors.
• Oversaw rent collection, invoice processing, property sales tracking, and debt management.
• Conducted property inspections and supported safety compliance.

Granarolo New Zealand Limited

Accounts Assistant | Accounts Payable

Jul 2023 – Nov 2023 (New Zealand, casual, on-site)

• Processed customer credits, claims, and supplier invoices in SAP Business One.
• Managed credit control, bank reconciliations, and NZD/EUR payment runs.
• Supported product price uploads and resolved customer queries.
• Implemented digital processes to reduce reliance on hard-copy workflows.
• Prepared debtors reports, weekly cash flow forecasts, and customer margin analysis.

The CenterPoint Corporation

Program Manager | Virtual Assistant

Jan 2023 – Apr 2023 (Remote)

• Managed U.S.-based freelance projects including website refresh and stakeholder communication.
• Researched a new staffing agency model and supported VA recruitment and onboarding.
• Prepared payroll, client invoicing, and transfers for virtual team members.
• Supported the CEO with process flows and HubSpot email sequences.

IWG / Regus Philippines

Financial Accounting Senior Associate — Accounts Receivable & Collections

Oct 2015 – Jan 2023

• Owned customer account reconciliation and month-end close deliverables.
• Ensured timely allocation of customer payments and accurate cash application.
• Performed variance analysis and resolved misapplied or duplicate payments.
• Supported Accounts Payable through a system migration project.
• Partnered with shared services, HQ finance, and reporting teams on escalations.
• Managed UK-client collections via phone and email.
• Led bad debt settlement process documentation and reinstatement/termination workflows.
• Handled bankruptcy and liquidation cases and agency collections queries.

Utilities Management Group (Serendra / Ayala)

Collections and Admin Assistant

May 2012 – Sep 2014

• Retrieved PDC and treasury data in SAP and encoded payment details; issued official receipts.
• Monitored provisional receipts and deposited cash and check collections.
• Prepared daily and monthly collection reports and collection monitoring updates.
• Addressed customer concerns on utility bills and reconciled payments to bank deposits.
• Maintained documentation, SOA printing/validation, and tenant onboarding welcome kits for Serendra properties.

A1

Can understand and use familiar everyday expressions and basic questions about personal details.

A2

Can have very short social exchanges and give information on familiar and routine matters when traveling.

B1

Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.

B2

Can communicate confidently in a variety of academic and professional environments.

C1

Can use the language flexibly and effectively for social, academic and professional purposes.

C2

Can interact with ease and can differentiate their shades of meaning.

University of Makati

Bachelor of Science in Tourism Management

2008 – 2012

https://youtu.be/n_lebX7NIO0