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Lemuel

Lemuel

INSURANCE VIRTUAL ASSISTANT | PERSONAL LINES INSURANCE SPECIALIST

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Personal lines insurance. Quoting & policy servicing. EzLynx. Insurance carrier portals.

Dependable personal lines insurance virtual assistant with experience in quoting, policy servicing, endorsements, and renewals.

EMPLOYMENT SUMMARY

Lemuel has experience supporting insurance agencies, customer service operations, social media engagement, project coordination, and administrative workflows. His background includes policy servicing, renewals, endorsements, customer communication, documentation management, and administrative support across insurance, telecommunications, travel, construction, and marketing industries. He also has experience in content creation, graphic design, and independent creative writing.

EMPLOYMENT HISTORY

ASSESSMENT RESULTS

DISC PERSONALITY RESULT

90/B1

COMMON EUROPEAN FRAMEWORK OF REFERENCE FOR LANGUAGES (CEFR)

BEGINNER
INTERMEDIATE
ADVANCED

EDUCATION

S+C
Lemuel is an insurance professional with nearly three years of hands-on personal lines insurance experience supporting quoting, policy servicing, endorsements, renewals, carrier communication, and customer support activities. His background includes assisting clients with coverage updates, policy changes, billing inquiries, claims follow-up, and quote presentations while maintaining a strong customer experience. With practical agency knowledge and experience supporting day-to-day insurance operations, he offers valuable support for agencies seeking a dependable personal lines professional.
Steadiness (S) - Calm, patient, and service-oriented. S-type VAs provide consistent support, build strong client relationships, and ensure smooth workflows. Conscientiousness (C) - Detail-focused and precise. C-type VAs ensure accuracy, maintain structured systems, and deliver high-quality work.
Demonstrates strong English communication skills with the ability to interact effectively in professional and customer-facing environments. Communicates clearly, follows instructions well, and confidently supports clients, carriers, and agency teams. His assessment reflects solid verbal and written communication skills suitable for insurance servicing and client support roles.
Auto InsurancePersonal Lines InsurancePolicy ServicingQuotingEndorsementsRenewalsCarrier CommunicationCertificates of InsuranceClaims Follow-upBilling SupportCustomer ServiceMortgagee Changes
✓EzLynx
✓Insurance Carrier Portals
✓Google Workspace
✓MS Excel
✓MS Office
Noise-Cancelling Headset
Two-Monitor Setup

Mindy Support (IL Makiage)

Social Media Agent

October 2025 - April 2026

Managed Facebook and Instagram engagement by responding to customer comments and inquiries while maintaining brand voice and response standards. Moderated content, escalated complex concerns, collaborated with cross-functional teams, and supported campaign messaging through workflow improvements.

Elite Insurance LLC

Virtual Account Manager

October 2024 - July 2025

Handled customer inquiries through phone, email, and text while coordinating appointments and payment follow-ups. Processed insurance endorsements, quotations, cancellations, e-signatures, and policy renewals, while maintaining accurate customer records and documentation.

Presby & Associates Inc.

Virtual Insurance Assistant

January 2024 - July 2024

Supported policy renewals, documentation, and client profile updates using agency management systems. Maintained accurate policy records while providing responsive customer support and issue resolution.

Vic's Insurance Center

Virtual Administrative Assistant

September 2022 - December 2023

Managed personal lines insurance policies including quotes, renewals, rewrites, and policy updates. Coordinated claim status updates, maintained client records, provided customer support, and assisted with customer communications and monthly newsletters.

Lucky BRV Construction Enterprises Inc.

Project Coordinator

May 2020 - June 2022

Coordinated workflows, project deadlines, and equipment requirements to support daily operations while maintaining organized and confidential project documentation.

EXL Philippines (Assurant)

Commercial Insurance Tracking Agent

January 2020 - April 2020

Assisted clients with insurance renewals, coverage inquiries, and policy-related concerns. Updated customer profiles and processed LPI removals after verification of insurance coverage.

Sykes Philippines (Verizon)

Customer Service Representative

September 2019 - December 2019

Handled customer orders, follow-ups, and account inquiries related to Verizon products and services. Provided troubleshooting support for mobile data and internet connectivity while promoting relevant service plans.

IGT Solutions (Kiwi.com)

Travel Support Representative

February 2019 - October 2019

Assisted customers with baggage requests, electronic ticket delivery, and travel-related inquiries. Processed itinerary changes and updates based on customer requests.

Convergys Corp. (AT&T)

Technical Support Representative

June 2018 - December 2018

Provided technical support for internet, telephone, and TV cable connectivity issues. Scheduled technician appointments for cases requiring on-site troubleshooting or equipment replacement.

Elite A&Q Advertising

Jr. Graphic Designer / Social Media Marketing Assistant

February 2016 - April 2018

Created print and digital marketing materials using Adobe Photoshop while supporting production activities and quotation preparation. Managed Facebook and Instagram content, monitored customer engagement, and responded to product and service inquiries.

Independent Creative Writer

Published Creative/Novel Writer

2009 - 2026

Writes, edits, formats, and publishes long-form fiction across online publishing platforms. Utilizes AI tools and Canva for proofreading, visual content creation, and book cover design while maintaining an online readership.

A1

Can understand and use familiar everyday expressions and basic questions about personal details.

A2

Can have very short social exchanges and give information on familiar and routine matters when traveling.

B1

Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.

B2

Can communicate confidently in a variety of academic and professional environments.

C1

Can use the language flexibly and effectively for social, academic and professional purposes.

C2

Can interact with ease and can differentiate their shades of meaning.

STI College

B.S. Information Technology

May 2018

University of Perpetual Help System DALTA

Business High School

March 2013

https://youtu.be/PmlISCKLX8I