Maria

BILINGUAL ENGLISH-SPANISH VA | INSURANCE, HR & CUSTOMER OPERATIONS

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Insurance & customer operations, bilingual EN-ES, HR & payroll support, ACORD forms.

Bilingual VA for insurance agencies and operations teams—strong in customer service, ACORD and payment workflows, HR support, and bilingual client communication.

EMPLOYMENT SUMMARY

Maria brings a diverse background spanning insurance customer service, bilingual reception leadership, and HR-focused roles. At Ocean VA (2024–2026), she manages customer service, ACORD forms, and insurance payments while supporting social media, data accuracy, and HR coordination for recruitment and payroll. Previously, as Executive Assistant and Culture/HR lead at FRContent LLC (2022–2024), she supported a bilingual international company on culture initiatives and human resources. She led bilingual reception for international clients at Mosaic S.A. (2021–2022), supported HR and payroll at Serigas del Caribe S.A. (2018–2021), and handled customer service and personnel coordination at Seguros Sura (2017).

EMPLOYMENT HISTORY

ASSESSMENT RESULTS

DISC PERSONALITY RESULT

EF English Test

6.9

COMMON EUROPEAN FRAMEWORK OF REFERENCE FOR LANGUAGES (CEFR)

BEGINNER

INTERMEDIATE

ADVANCED

EDUCATION

Maria Fernanda is a bilingual Virtual Assistant with strong experience across insurance customer service, HR administration, and executive support. Her background includes managing client communications, ACORD forms, insurance payments, and data accuracy while collaborating with Human Resources on recruitment and payroll-related workflows. She brings reliability, attention to detail, and a people-first approach to building efficient, positive work environments.

Influence (I) - Engaging and communicative. I-type VAs build rapport with clients and teams and keep service experiences positive. Steadiness (S) - Dependable and consistent. S-type VAs maintain organized workflows, reliable follow-through, and strong client relationships.

Speaks clearly and fluently with good pronunciation and effective use of vocabulary. Demonstrates solid grammar skills and expresses complex ideas with coherence and flexibility.

Human resources supportRecruitment coordinationPayroll supportCustomer serviceBilingual communication (EN-ES)ACORD formsInsurance paymentsSocial media managementData accuracy & databasesExecutive assistanceCorporate culture initiativesTeam developmentPolicy & procedure implementationInbound & outbound callsQuote generationPolicy changesEmail & calendar managementPresentation & video editing

✓CRM tools

✓HR platforms

✓Insurance platforms (EZLynx, Neptune, TWIA, TFPA, Wellington)

✓Canva

✓Microsoft Office

✓Google Workspace

✓Zoom

✓Adobe

Noise canceling headset

Two monitors

Ocean VA Solutions

Customer Service & Administrative Assistant

2024 – 2026

• Managed customer service, ACORD forms, and insurance payments with a focus on accuracy.
• Supported social media presence and maintained clean, reliable data records.
• Partnered with Human Resources on recruitment support and payroll-related coordination.
• Handled policy updates and client records using platforms such as EZLynx, Neptune, TWIA, TFPA, and Wellington.
• Coordinated inbound/outbound communication, quotes, and administrative workflows.

FRContent LLC

Executive Assistant | Culture & HR Lead

2022 – 2024

• Served as executive assistant and head of Culture and HR in a bilingual international company.
• Oversaw executive administrative functions and HR/culture programs for an efficient, collaborative environment.

Mosaic S.A.

Bilingual Reception Manager

2021 – 2022

• Led bilingual reception and service for international clients with clear communication in two languages.
• Ensured high-quality front-line service and smooth client experiences.

Serigas del Caribe S.A.

Human Resources Support

2018 – 2021

• Worked closely with HR and clients on recruitment and payroll management.
• Supported hiring processes, documentation, and personnel administration.

Seguros Sura

Customer Service

2017

• Managed customer service alongside recruitment and personnel coordination.
• Monitored databases and supported hiring-related administration.

Can understand and use familiar everyday expressions and basic questions about personal details.

Can have very short social exchanges and give information on familiar and routine matters when traveling.

Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.

Can communicate confidently in a variety of academic and professional environments.

Can use the language flexibly and effectively for social, academic and professional purposes.

Can interact with ease and can differentiate their shades of meaning.

Autonomous University of the Caribbean

Maritime & River Administration

2018 – 2023

IE Inca Center

Commercial Banking Techniques — corporate identity, conflict resolution, communication, accounting tools, personnel management, ACORD forms, social media management

2015 – 2017