Michennica

Sales Admin Duties:
• Managing sales inquiries and client follow-ups.
• Preparing and processing sales contracts, agreements, and documentation.
• Updating and maintaining CRM systems (e.g., Agentbox).
• Coordinating with agents, buyers, and solicitors for contract progression.
• Organizing property marketing materials, listings, and advertising.
• Scheduling property inspections and appointments.
• Assisting with reports, market research, and sales data entry.
• Handling general administrative tasks, including emails and phone calls.
• Uploading photos of 'For Sale,' 'Just Sold,' and 'For Rent' properties on social media.
• Booking personal errands for the director via calls and emails.

Property Manager Assistant Duties:
• Assisting with tenant inquiries and lease applications.
• Processing rental applications and conducting reference checks.
• Managing maintenance requests and coordinating with contractors.
• Preparing lease agreements, renewal notices, and rental documentation.
• Updating property management software (e.g., PropertyMe).
• Assisting with property inspections, entry/exit reports, and routine checks.
• Liaising with landlords and tenants regarding property updates.

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Provide accurate information about products, services, pricing, and promotions.
• Resolve customer complaints and ensure customer satisfaction.
• Process orders, returns, and exchanges efficiently and accurately.
• Assist the sales team with administrative tasks such as preparing quotes, proposals, and sales contracts.
• Collaborate with the marketing team to develop sales materials and presentations.
• Maintain customer records and update the CRM system with relevant information.
• Work closely with the customer service team, sales team, and other departments to ensure a seamless customer experience.
• Share customer feedback and insights with the relevant teams to improve products and services.

• Provide prompt and professional assistance across an eclectic mix of communication channels including phone, email, and live chat, showcasing exceptional multitasking abilities.
• Navigate the complexities of order processing, returns, and exchanges with a meticulous eye for detail, ensuring operational efficiency and accuracy at every turn.
• Craft compelling quotes, proposals, and sales contracts, lending administrative prowess to support the sales team in their endeavors.
• Proactively engage with leads and prospects, nurturing relationships and driving conversions through strategic follow-up communication.
• Collaborate seamlessly with the marketing department to develop captivating sales materials and presentations that resonate with diverse audiences.
• Maintain meticulous customer records and update the CRM system with pertinent insights, facilitating personalized interactions that leave a lasting impression.

• Maximizing the efficiency and effectiveness of outbound calls through strategic management.
• Maximizing outreach potential with efficiency and effectiveness by handling a high volume of outbound calls.
• Consider offering a membership program to potential customers as it can lead to an increase in sales.
• Assists new and existing accounts with their correct information (Name, Address, contact & etc.)