Miguel is an Insurance Virtual Assistant with approximately five years of experience supporting personal and commercial lines insurance. He has experience handling quoting, policy binding, endorsements, renewals, certificates of insurance, policy servicing, and customer service while working directly with clients throughout the policy lifecycle. He is recognized for his strong communication skills, customer-focused approach, and ability to provide accurate and efficient insurance support.
Steadiness (S) - Calm, patient, and service-oriented. S-type VAs provide consistent support, build strong client relationships, and ensure smooth workflows.
Conscientiousness (C) - Detail-focused and precise. C-type VAs ensure accuracy, maintain structured systems, and deliver high-quality work.
Demonstrates advanced English communication skills with the confidence to interact professionally by phone, email, and virtual meetings. Communicates clearly and naturally while supporting clients, carriers, and internal teams.
A1
Can understand and use familiar everyday expressions and basic questions about personal details.
A2
Can have very short social exchanges and give information on familiar and routine matters when traveling.
B1
Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.
B2
Can communicate confidently in a variety of academic and professional environments.
C1
Can use the language flexibly and effectively for social, academic and professional purposes.
C2
Can interact with ease and can differentiate their shades of meaning.
Universidad Nacional Pedro Ruiz Gallo (UNPRG)
Education - Foreign Languages
2019-2022
State of Illinois
Insurance Producer License
2024
CERTUS
Commercial and Financial Teller Certification
2018
FACHSE Language Center, UNPRG
American English Program
2017-2020
