Nicolas is a bilingual Insurance Virtual Assistant with experience supporting Personal and Commercial Lines insurance operations. He has handled insurance quoting, renewals, endorsements, claims follow-up, cancellations, payment follow-up, policy servicing, customer support, and carrier communication while working across multiple insurance providers. Nicolas also has experience supporting commercial trucking insurance and customer service operations in high-volume environments.
Steadiness (S) - Calm, patient, and service-oriented. S-type VAs provide consistent support, build strong client relationships, and ensure smooth workflows.
Conscientiousness (C) - Detail-focused and precise. C-type VAs ensure accuracy, maintain structured systems, and deliver high-quality work.
Demonstrates functional English communication skills in professional and customer-facing environments. Able to communicate clearly, follow instructions effectively, and provide courteous support in day-to-day interactions.
A1
Can understand and use familiar everyday expressions and basic questions about personal details.
A2
Can have very short social exchanges and give information on familiar and routine matters when traveling.
B1
Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.
B2
Can communicate confidently in a variety of academic and professional environments.
C1
Can use the language flexibly and effectively for social, academic and professional purposes.
C2
Can interact with ease and can differentiate their shades of meaning.
Universidad del Valle
Bachelor's Degree in Occupational Therapy
2023
