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Noelle

Noelle

INSURANCE VIRTUAL ASSISTANT | PERSONAL LINES SUPPORT SPECIALIST

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Personal Lines Insurance, Policy Servicing & Quoting, Endorsements & Renewals, Client Communication Support

With experience in personal lines insurance and policy servicing, Noelle supports agencies with quoting, renewals, endorsements, policy changes, and client communication. His attention to detail, strong customer service skills, and commitment to accuracy make him a dependable long-term team member.

EMPLOYMENT SUMMARY

Noelle has experience in insurance support, customer service, sales, telecommunications, pharmacy helpdesk, lead management, content moderation, and platform support. Most recently, he worked as a Virtual Assistant supporting property and casualty insurance workflows, customer service, and administrative tasks. His background includes client-facing support, account management, onboarding assistance, sales support, and insurance servicing.

EMPLOYMENT HISTORY

ASSESSMENT RESULTS

DISC PERSONALITY RESULT

85/B1

COMMON EUROPEAN FRAMEWORK OF REFERENCE FOR LANGUAGES (CEFR)

BEGINNER
INTERMEDIATE
ADVANCED

EDUCATION

S+I
Noelle is an Insurance Virtual Assistant with 1 year and 5 months of experience supporting U.S.-based agencies in Personal Lines. He has worked with homeowners, auto, umbrella, and flood insurance while assisting clients with quoting, renewals, endorsements, policy servicing, billing inquiries, and policy changes. His background also includes handling customer inquiries, supporting new business opportunities, and processing Certificates of Insurance for commercial accounts. With a strong customer service background and experience managing insurance workflows, he is well suited for personal lines servicing and quoting support roles.
Steadiness (S) - Dependable and patient. S-type VAs provide consistent support, build strong client relationships, and ensure smooth workflows. Influence (I) - Charismatic and engaging. I-type VAs excel in client communication, networking, and keeping teams motivated.
Demonstrates practical English communication skills with the ability to interact effectively in professional and customer-facing environments. Communicates clearly, follows instructions well, and provides courteous support while continuing to strengthen his fluency and confidence.
Personal Auto InsuranceHome InsuranceUmbrella InsuranceFlood InsuranceQuotingRenewalsEndorsementsBilling SupportCOI ProcessingClient ServiceCustomer InquiriesNew BusinessCarrier SoftwarePolicy ServicingPolicy Changes To
✓AMS360
✓Applied Epic
✓EZLynx
✓HawkSoft
✓NowCerts
✓PL Rater
✓QQ Catalyst
✓Quote Rush
✓AgencyZoom
✓AgencyBloc
✓Salesforce
✓Zoiper
✓Carrier Software
✓RingCentral
✓Google Workspace
✓Microsoft Office
Noise-Cancelling Headset
Two-Monitor Setup

CoverDesk Philippines

Virtual Assistant (Property & Casualty Insurance)

June 2024 - July 2025

Insurance workflows (quoting and servicing), admin task and customer service support.

TaskUs

Sales Representative & Lead Management Specialists (Australian Ride Sharing App)

February 2023 - July 2023

Evaluate leads and qualify them to become the brand's partner and help them with the sign up process and onboarding.

Startek

Activations and Wireless Local Number Portability Specialists

February 2023 - July 2023

Customer support for a U.S Telecommunications brand which mainly assist customer in activating their new service and porting in their phone number.

24/7 Intouch

Customer Service Representative (U.S Online Shopping Platform)

September 2019 - December 2019

Handling inquiries from our customers such as “how to purchase”, shipping, cancellation, item description & availability, payment, and refunds.

AFNI

Chat Support Representative for a US Telco brand

January 2019 - August 2019

Account management, bill inquiries, technical help, service & product concerns. General customer support.

Alorica

Inbound Sales Consultant (U.S Telco)

May 2018 - December 2018

Provides exceptional sales experience for customers who are interested to avail the products and services that we offer.

Concentrix

Pharmacy Helpdesk

September 2017 - March 2018

Supporting pharmacies and their pharmacists in dealing with member’s preauthorization for prescribed drugs.

Collective Solutions International

Cold Call Specialists (Collections Campaign)

2014 - 2017

“Funneling” leads to look for the “Right Person Contact” and bring them to the database for a potential collection attempt.

Collective Solutions International

Platform Support (Online Real Estate Platform)

2014 - 2017

Helping brokers close a deal with the use of our platform and at the same time, providing a convenient browsing for real estate buyers.

Collective Solutions International

Content Moderator (Social Media Platform)

2014 - 2017

Appropriately “flags” the contents being posted by users of the online platform (images, video, and texts).

A1

Can understand and use familiar everyday expressions and basic questions about personal details.

A2

Can have very short social exchanges and give information on familiar and routine matters when traveling.

B1

Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.

B2

Can communicate confidently in a variety of academic and professional environments.

C1

Can use the language flexibly and effectively for social, academic and professional purposes.

C2

Can interact with ease and can differentiate their shades of meaning.

National College of Business and Arts

Bachelor of Science in Accountancy (undergraduate)

2010 – 2012

National College of Business and Arts

Bachelor of Science in Information Systems (undergraduate)

2010 – 2012

https://youtu.be/tl2n40j-Mtc