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Paola S.

BILINGUAL VA | INSURANCE VIRTUAL ASSISTANT

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Commercial lines insurance. Policy servicing & endorsements. Carrier portals. Outlook.

Reliable bilingual commercial insurance virtual assistant specializing in policy servicing and endorsements.

EMPLOYMENT SUMMARY

Paola has worked in commercial insurance administration, bilingual customer service, and sales support. Her experience includes processing commercial policy endorsements, maintaining CRM records, coordinating with carriers, supporting underwriting and sales teams, and providing bilingual customer assistance. She has consistently worked in remote and customer-focused environments supporting operational efficiency.

EMPLOYMENT HISTORY

ASSESSMENT RESULTS

DISC PERSONALITY RESULT

80/B1

COMMON EUROPEAN FRAMEWORK OF REFERENCE FOR LANGUAGES (CEFR)

BEGINNER

INTERMEDIATE

ADVANCED

EDUCATION

Paola is a bilingual Insurance Virtual Assistant with 4+ years of experience supporting commercial insurance operations for U.S.-based agencies. She specializes in policy servicing, endorsements, CRM management, carrier communication, and administrative support. She is detail-oriented, organized, and experienced in handling high-volume commercial insurance workflows while providing professional support in both English and Spanish.

Influence (I) - Charismatic and engaging. I-type VAs excel in client communication, networking, and keeping teams motivated. Steadiness (S) - Dependable and patient. S-type VAs provide consistent support, build strong client relationships, and ensure smooth workflows.

Demonstrates intermediate English communication skills and is able to communicate effectively in professional environments. She understands insurance terminology, supports client and carrier interactions, and continues developing fluency for more advanced conversations.

Commercial Lines InsurancePolicy ServicingEndorsementsCertificates of InsuranceCarrier CommunicationGeneral LiabilityProperty InsuranceWorkers' CompensationCustomer Service

✓Insurance Carrier Portals

✓Google Workspace

✓MS Office

✓Outlook

Noise-Cancelling Headset

Two-Monitor Setup

H2O Commercial Insurance Agency Corp (Remote, USA)

Administrative Endorsements Specialist

2022 – 2026

Supported commercial truck insurance operations by processing policy endorsements, updating client, driver, and vehicle information in CRM systems, assisting underwriting and sales teams with administrative tasks, and managing bilingual communication with clients and insurance carriers.

Telemed, Medellín

Bilingual Customer Service Representative

2021 – 2022

Provided bilingual customer support in English and Spanish while managing service cases and conducting follow-ups in accordance with quality standards.

Teleperformance, Medellín

Sales & Customer Service Advisor

2020 – 2021

Provided sales support and customer assistance while building strong client relationships through effective communication.

Can understand and use familiar everyday expressions and basic questions about personal details.

Can have very short social exchanges and give information on familiar and routine matters when traveling.

Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.

Can communicate confidently in a variety of academic and professional environments.

Can use the language flexibly and effectively for social, academic and professional purposes.

Can interact with ease and can differentiate their shades of meaning.