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Pauline

Pauline

INSURANCE VIRTUAL ASSISTANT | COMMERCIAL LINES

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Commercial lines & submissions, online binding & quoting, and underwriting support.

Commercial Lines VA focused on submissions, online binding, quoting, and underwriting support with accuracy and fast turnaround.

EMPLOYMENT SUMMARY

Pauline has 2 years and 8 months of Commercial Lines experience focused on submissions, quoting, online binding, and underwriting support. She manages policy documentation and carrier portal workflows with strong attention to compliance, data accuracy, and turnaround times, helping producers and account managers keep policy processing consistent and efficient.

EMPLOYMENT HISTORY

ASSESSMENT RESULTS

DISC PERSONALITY RESULT

EF English Test

70 B1

COMMON EUROPEAN FRAMEWORK OF REFERENCE FOR LANGUAGES (CEFR)

BEGINNER
INTERMEDIATE
ADVANCED

EDUCATION

S+C
Pauline is a Commercial Lines Virtual Assistant with 2 years and 8 months of experience supporting back-office insurance operations. She specializes in policy submissions, quoting, and binding, working closely with producers and account managers to ensure accurate and timely processing across multiple commercial lines. She has hands-on experience navigating carrier portals, completing underwriting questionnaires, and managing documentation in compliance with carrier guidelines. Pauline is detail-oriented, efficient in high-volume environments, and committed to maintaining data accuracy and operational consistency.

Steadiness (S) - Service-oriented and dependable. S-type VAs provide consistent support and maintain smooth team coordination. Conscientiousness (C) - Detail-focused and precise. C-type VAs prioritize accuracy, compliance, and structured documentation.

Demonstrates clear communication skills and a good ability to understand and respond effectively in everyday and work-related situations.

Commercial linesPolicy submissionsOnline bindingPolicy quotingUnderwriting supportRenewals processingNew business processingCarrier portalsData accuracyDocument handlingEmail communicationBack office operations
✓Applied Epic
✓LastPass
✓Google Workspace
✓Microsoft Office
Noise canceling headset
Two monitors

Commercial Lines Insurance Operations

Insurance Virtual Assistant

2 years and 8 months

• Supported policy submissions, online binding, and policy quoting across multiple commercial lines.
• Worked closely with producers and account managers to ensure accurate and timely processing.
• Navigated carrier portals and completed underwriting questionnaires based on carrier requirements.
• Processed renewals and new business documentation with strong compliance and quality control.
• Maintained data accuracy and organized back-office documentation for high-volume workflows.
• Managed email communication and follow-ups to keep policy processing on track.

A1

Can understand and use familiar everyday expressions and basic questions about personal details.

A2

Can have very short social exchanges and give information on familiar and routine matters when traveling.

B1

Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.

B2

Can communicate confidently in a variety of academic and professional environments.

C1

Can use the language flexibly and effectively for social, academic and professional purposes.

C2

Can interact with ease and can differentiate their shades of meaning.

https://youtu.be/wp922fJR_r8