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Rainier

Rainier

ENGLISH SPEAKING VA | COMMERCIAL AND P&C INSURANCE SPECIALIST

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Insurance expertise, Commercial lines,English Speaking VA

Rainier is a bilingual Virtual Assistant with broad insurance experience in personal and commercial P&C lines. Self-motivated and result-oriented, he is skilled in quoting, endorsements, certificates, and carrier portal servicing.

EMPLOYMENT SUMMARY

Rainier possesses 7 years of experience in personal and commercial lines insurance, cultivated through his dedicated work as a Freelance Insurance VA and an Insurance VA Specialist. In these roles, he has consistently supported insurance brokers by creating submissions, quotes, bindings, and managing policy servicing including endorsements, cancellations, certificates, and audits. His comprehensive experience spans various policy types, from auto and home to commercial BOPs, workers\

EMPLOYMENT HISTORY

ASSESSMENT RESULTS

DISC PERSONALITY RESULT

EF English Test

80

COMMON EUROPEAN FRAMEWORK OF REFERENCE FOR LANGUAGES (CEFR)

BEGINNER
INTERMEDIATE
ADVANCED

EDUCATION

S+C

Rainier is an experienced Insurance Virtual Assistant with 7 years supporting U.S. brokers across personal and commercial lines. He has worked on quoting, submissions, renewals, endorsements, certificates, claims, and loss payee updates while liaising with underwriters and policyholders.

Steadiness (S) - Dependable and patient. S-type VAs provide consistent support, build strong client relationships, and ensure smooth workflows.Conscientiousness (C) - Detail-oriented and organized. C-type VAs ensure accuracy, maintain structured systems, and deliver high-quality work.

Communicates fluently with clear pronunciation and only occasional pauses. Uses a good range of vocabulary and grammar to express ideas effectively, including some complex thoughts.

Loss Payee UpdatesPersonal Lines - AutoHomeCondoRentersDwellingFireQuoting & SubmissionsDirect Broker & Underwriter CommunicationPolicy Renewals & CancellationsCertificates of Insurance (COI)Claims Reporting & ProcessingCommercial Lines - BOPsWorkers\
✓AMS360
✓Ezlynx
✓QQ Catalyst
✓Carrier Portals
✓Microsoft Office
✓Applied Epic
Two-Monitor Setup
Noise-Cancelling Headset

FREELANCE INSURANCE VA

Insurance Virtual Assistant

SEPT 2021 - MARCH 2025

• Help insurance brokers in growing their business. Creating submissions, Quotes, Binding, and Policy Servicing like, endorsement, cancellations, certificate, recommendations and audits.

INSURANCE VA SPECIALIST

Insurance VA Specialist

DEC 2018 - SEPT 2021

• Help insurance brokers in growing their business. Creating submissions, Quotes, Binding, and Policy Servicing like, endorsement, cancellations, certificate, recommendations and audits.

GAMING TECHNICIAN

Gaming Technician

MAY 2018 - NOV 2018

• Inspects troubleshoots, and repairs electronic equipment in an arcade, gaming center, or another facility with video game equipment. In this role, you are required to test electronic and mechanical functions of games, replace broken or missing parts, and ensure the games are running smoothly.

SERVICE TECH./ CARPET INSTALLER

Service Technician / Carpet Installer

NOV 2017 - MAR 2018

• Carried out day-day-day duties accurately and efficiently. Created plans and communicated deadlines to ensure projects were completed on time. Performed accurate measurements, cuts and trims to help flooring pieces fit specific room arrangements.

GAMING TECHNICIAN

Gaming Technician

DEC 2016 - SEPT 2017

• Inspects troubleshoots, and repairs electronic equipment in an arcade, gaming center, or another facility with video game equipment. In this role, you are required to test electronic and mechanical functions of games, replace broken or missing parts, and ensure the games are running smoothly.

A1

Can understand and use familiar everyday expressions and basic questions about personal details.

A2

Can have very short social exchanges and give information on familiar and routine matters when traveling.

B1

Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.

B2

Can communicate confidently in a variety of academic and professional environments.

C1

Can use the language flexibly and effectively for social, academic and professional purposes.

C2

Can interact with ease and can differentiate their shades of meaning.

https://youtu.be/Gl_Rijv44Ec