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Randean

Randean

ENGLISH-SPEAKING EXECUTIVE VA

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Randean is an adaptable customer service and real estate professional known for a consistently kind and professional attitude.

Randean brings over 8 years of comprehensive experience in customer service, telemarketing, lead generation, and virtual assistance. Her background includes managing executive inboxes, generating reports, and utilizing tools such as KVCore, CRM platforms, and Google Suite for efficient operations.

EMPLOYMENT SUMMARY

Randean brings over 8 years of comprehensive experience in customer service, telemarketing, lead generation, and virtual assistance. Her background includes managing executive inboxes, generating reports, and utilizing tools such as KVCore, CRM platforms, and Google Suite for efficient operations.

EMPLOYMENT HISTORY

ASSESSMENT RESULTS

DISC PERSONALITY RESULT

EF English Test

7.5/9

COMMON EUROPEAN FRAMEWORK OF REFERENCE FOR LANGUAGES (CEFR)

BEGINNER
INTERMEDIATE
ADVANCED

EDUCATION

S+C
She is a versatile professional with over 8 years of experience in customer service, telemarketing, lead generation, and virtual assistance. She has supported diverse businesses across Jamaica, the U.S., Canada, and Mexico, including roles in sales, HR, appointment setting, executive support, and teaching assistance.

Steadiness (S) – Dependable and patient. S-type VAs provide consistent support, build strong client relationships, and ensure smooth workflows.

Conscientiousness (C) – Detail-oriented and organized. C-type VAs ensure accuracy, maintain structured systems, and deliver high-quality work.

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Demonstrates fluent and clear speech with natural pronunciation and coherence. Effectively uses advanced vocabulary and grammar to convey complex ideas with confidence.
Customer ServiceAppointment SettingRecruitment SupportReal EstateTelemarketingContract ReviewInvoice ProcessingTravel ArrangementsSales SupportExecutive Inbox Handling
✓Salesforce
✓Monday.com
✓Ring Central
✓Google Suite
✓Microsoft Word
Two-Monitor Setup
Noise-Cancelling Headset

POWER ISA

Real Estate Virtual Assistant

2024

• Provided virtual assistant support for real estate operations

PAGERTEC

Sales Representative

2023

• Managed sales operations and client relationships

AGOURA GROWTH

Sales Agent / Appointment Setter / ISA Manager

2022

• Managed sales operations, scheduled appointments, and led ISA team

BEYOND BELIEF LEAD GENERATION

Call Representative

2021

• Generated leads and managed customer calls

SCORESHUTTLE

Business to Customer Sales (B2C Sales)

2020

• Managed B2C sales operations and customer relationships

BUSCA APPS

Appointment Setter

2020

• Scheduled appointments and managed customer interactions

NEW CAR CANADA

Auto Loan Approval Telemarketer

2018 - 2020

• Conducted telemarketing for auto loan approvals

VERSATEL MARKETING

Assistant Manager / Trainer

2016

• Managed team operations and provided Onboarding

THE MAZ SOLUTION

Human Resource Manager / Business Developer

2016

• Managed HR operations and business development initiatives

WHOLESALE LIVE TRANSFERS

Customer Service and Telemarketing

2016

• Provided customer service and telemarketing support

EASY HOMEOWNERSHIP

Customer Service and Real Estate

2016

• Provided customer service and real estate support

INFINIX MEDIA

Telemarketing and Recruiting

2015

• Conducted telemarketing and recruitment activities

GARMEX HEART ACADEMY LIBRARY

Filling and Library Assistant

2015

• Provided library and filing assistance

MIRACLE OPEN BIBLE

Teacher's Aide

2015

• Provided teaching support and classroom assistance

SMART KIDS BASIC SCHOOL

Teacher's Aide

2015

• Provided teaching support and classroom assistance

ROYALE COURT RESTAURANT

Prep Cook

2014

• Prepared food and assisted in kitchen operations

A1

Can understand and use familiar everyday expressions and basic questions about personal details.

A2

Can have very short social exchanges and give information on familiar and routine matters when traveling.

B1

Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.

B2

Can communicate confidently in a variety of academic and professional environments.

C1

Can use the language flexibly and effectively for social, academic and professional purposes.

C2

Can interact with ease and can differentiate their shades of meaning.

PORTMORE COMMUNITY COLLEGE

General Education

SEPTEMBER 2013 - JUNE 2014

QUALITY ACADEMICS

General Education

SEPTEMBER 2014 - MAY 2015

https://youtu.be/fCALjhTtCnw