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Rhoderick

Rhoderick

INSURANCE VIRTUAL ASSISTANT | PERSONAL LINES INSURANCE

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Personal lines insurance, policy servicing, QQ Catalyst, Single Point

Reliable personal lines insurance virtual assistant with experience in policy servicing and customer support.

EMPLOYMENT SUMMARY

Rhoderick has experience supporting insurance agencies through personal lines policy servicing, endorsements, renewals, carrier communication, and customer service. He also has a long background as a fitness coach, demonstrating strong customer service, organization, and communication skills across different industries.

EMPLOYMENT HISTORY

ASSESSMENT RESULTS

DISC PERSONALITY RESULT

70/B1

COMMON EUROPEAN FRAMEWORK OF REFERENCE FOR LANGUAGES (CEFR)

BEGINNER
INTERMEDIATE
ADVANCED

EDUCATION

S+C
Rhoderick is an insurance professional with approximately two years of experience specializing in personal lines insurance. His background is centered on policy servicing, endorsements, renewals, carrier communication, and customer support, allowing him to provide dependable assistance throughout the policy lifecycle. With hands-on experience managing policy updates and servicing requests, he has developed a strong understanding of personal lines operations and delivers organized, responsive support to both agency teams and clients.
Steadiness (S) - Calm, patient, and service-oriented. S-type VAs provide consistent support, build strong client relationships, and ensure smooth workflows. Conscientiousness (C) - Detail-focused and precise. C-type VAs ensure accuracy, maintain structured systems, and deliver high-quality work.
Demonstrates practical English communication skills with the ability to interact effectively in professional and customer-facing environments. Communicates clearly, follows instructions well, and provides courteous support while continuing to strengthen his fluency and confidence.
Auto InsurancePersonal Lines InsurancePolicy ServicingEndorsementsRenewalsCarrier CommunicationCertificates of InsuranceMortgagee ChangesCustomer ServiceInbound Calls
✓QQ Catalyst
✓Single Point
✓Insurance Carrier Portals
✓Google Workspace
✓MS Office
Noise-Cancelling Headset
Two-Monitor Setup

Agency VA

Virtual Assistant (Insurance VA)

FEBRUARY 26 2024 - APRIL 30, 2026

Provided administrative support to account managers by assisting with policy servicing, endorsements, policy cancellations, and Accord forms (COI, LPR, EOI). Completed assigned tasks within deadlines while helping the team achieve monthly sales targets and supporting overall workflow efficiency.

A1

Can understand and use familiar everyday expressions and basic questions about personal details.

A2

Can have very short social exchanges and give information on familiar and routine matters when traveling.

B1

Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.

B2

Can communicate confidently in a variety of academic and professional environments.

C1

Can use the language flexibly and effectively for social, academic and professional purposes.

C2

Can interact with ease and can differentiate their shades of meaning.

Pamantasan Ng Lungsod ng Muntinlupa

BS Computer Science

2002 - 2005

Laguna Northwestern Colleges

Secondary

1998 - 2002

https://youtu.be/D_Tu_jr41g4