Ria

Ria

MORTGAGE SPECIALIST | LOAN PROCESSING VIRTUAL ASSISTANT

TOOLS

EQUIPMENT

VIDEO

CLICK HERE

5 YEARS U.S. MORTGAGE EXPERIENCE, 20+ YEARS REAL ESTATE OPERATIONS, RESIDENTIAL & COMMERCIAL LOANS, ENGLISH LEVEL ADVANCED

Mortgage loan processing and real estate transaction coordination with compliance-focused follow-through.

EMPLOYMENT SUMMARY

Ria has supported U.S. real estate transactions for many years, coordinating documentation, listings, and timelines from contract through closing. She also provides mortgage loan processing support, including document verification, underwriting file preparation, lender and title coordination, and post-closing tasks. Her background includes contract coordination for investor transactions, transaction coordination across multiple MLS platforms, and operations support using CRM and real estate productivity tools.

EMPLOYMENT HISTORY

ASSESSMENT RESULTS

DISC PERSONALITY RESULT

EF ENGLISH TEST RESULT

90 C1

COMMON EUROPEAN FRAMEWORK OF REFERENCE FOR LANGUAGES (CEFR)

BEGINNER
INTERMEDIATE
ADVANCED

EDUCATION

C+S
Ria is a Virtual Assistant with extensive experience supporting U.S. real estate operations and mortgage loan processing. She handles contract and transaction coordination, MLS listing management, and end-to-end file organization to keep deals moving from contract to closing. Since 2017, she has supported loan files with document verification, underwriting preparation, lender coordination, and post-closing tasks, with a strong focus on accuracy and compliance.
Conscientiousness (C) - Detail-focused and precise. C-type VAs ensure accuracy, maintain structured systems, and deliver high-quality work. Steadiness (S) - Calm, patient, and service-oriented. S-type VAs provide consistent support, build strong client relationships, and ensure smooth workflows.
Demonstrates strong professional fluency and the ability to work effectively in English-speaking business environments.
LOAN PROCESSINGUNDERWRITING SUPPORTAUS SUPPORTDTI ANALYSISCREDIT REVIEWINCOME VERIFICATIONASSET REVIEWLOAN PREQUALIFICATIONFILE PREPARATIONLENDER COORDINATIONPOST CLOSINGCOMPLIANCE REVIEW
ARRIVE
UWM
TOP PRODUCER
SKYSLOPE
DOTLOOP
BROKERMINT
DOCUSIGN
HUBSPOT
SALESFORCE
MLS
Two-Monitor Setup
Noise-Cancelling Headset

Real Estate Assistant and Loan Processor (WFH)

Campbell, California USA

April 2017 - Present

Real Estate Assistant:
• Organize and maintain files related to real estate transactions, ensuring accuracy and completeness.
• Prepare and review real estate contracts, ensuring compliance with legal requirements.
• Coordinate with escrow companies to ensure timely and accurate handling of funds.
• Schedule clients on property showings, providing information about the properties and answering
questions.
• Assist in planning and open houses, ensuring a positive experience for potential buyers.

Loan Processor Assistant:
• Verify the accuracy and completeness of loan application documents, including
income, credit, and asset information.
• Analyze credit reports to assess a borrower's creditworthiness and identify any potential risks.
• Prepare loan files for underwriting review, ensuring that all required documents are included and
organized.
• Coordinate with lenders, title companies, and other parties involved in the closing process to
ensure smooth and timely closing.
• Handle post-closing tasks, such as sending closing documents to borrowers and updating loan
records.

Marketing Assistant (WFH, Part-Time)

Marketing Assistant (WFH, Part-Time)

August 2022 – June 2025

• Transcribing YouTube Videos
• Blog posting
• Email Marketing
• Invoicing and follow-up payments
• Skip Tracing

Massive Property Group (Baltimore)

Contract Coordinator (WFH)

November 2017 – September 2019

Massive Property Group (Baltimore)
• Prepare Purchase contract and listing contract for all investors and send via DocuSign for signature
• Schedule property showing online
• Submit ratified Purchase Contract to the listing agent.
• Monitor and update the Offer spreadsheet and follow up on all offers waiting for signature
• Enter ratified contract and listing contract in Brokermint platform

The Schiff Home Team (Keller Williams Legacy, Baltimore)

Contract Coordinator (WFH)

May 2015 – November 2017

The Schiff Home Team (Keller Williams Legacy, Baltimore)
• Prepare Purchase contract and listing contract for all investors
• Check property status and download all the attached documents from MRIS.com
• Schedule property showing online
• Send Purchase contract to buyer and agents via Docusign.
• Submit ratified Purchase Contract to the listing agent.
• Monitor and update the Offer spreadsheet to do some follow-ups on all offers waiting for signature.
• Do the Dotloop, DA Request and Green sheet on every accepted offer

Campbell, California USA

Real Estate Assistant

March 2016 – April 2017

• Prepare listing and purchase contract, ensuring all paperwork for appointments is complete.
• Assisting with marketing tasks, collecting feedback, and conducting market research.
• Gather information on the subject property such as title profile, foreclosure status and quick
comparative market analysis for Broker’s reference.
• Present all offers to the Broker and create necessary addendum and counter offers.
• Coordinate all transactions from contact to closing
• Negotiate short sale offer to the lender.
• Showing properties for buyers
• Do open houses for the listing
• Take photos of the subject property and upload it on the MLS
• Input and manage listings on the MLS.
• Processing applications, managing the transaction pipeline, and tracking application status.
• Assist Broker in training real estate agents, developed a program covering essential skills like client
communication, marketing, and transaction management, including market analysis, lead generation,
property showings, negotiation, and paperwork.

Keen Property (Valuation Company) , Australia

Real Estate Virtual Assistant (WFH, Part-time)

July 2015-January 2016

• Update client information in CRM (Customer Relation Management)
• Check the appraiser’s email and respond to all inquiries.
• Send valuation quote and upload the quotation in One Drive.
• Get the floor area per unit and make the spreadsheet for appraiser’s reference.
• Make a quick comparative market analysis for the property.

Real Estate, California USA

Transaction Coordinator (WFH)

September 2008 to March 2016

• Coordinate all transactions from contact to closing
• Order inspection, appraisal and escrow
• Input listings in the MLS and monitor showings
• Prepare contracts and send to all parties via Docusign
• QC and organize the files ensuring accuracy and completeness

Interworld Network International Phils. Inc. (Trading Company)

Buyer/Planner

February 2008 to September 2008

• Responsible for the planning and purchase of all commodities.
• Provide purchase orders for materials and services in timely manner as required by sales department.
• Secure additional information on departmental needs and may prepare recommendations.
• Maintain computerized warehouse inventory records, which include tabulating and recording data on
• inventory costs and supply levels to ensure an accurate and cost-efficient inventory of supplies.
• Seek new vendors who may qualify to do business with the company and identify vendors for
• purchases.
• Responsible for the development and progress of VMI Project (Vendor Management Inventory).

Seabrooke International Group Inc. (Real estate and Loans Company)

Sales/Marketing Assistant

December 2005 to September 2008

• Generate marketing analysis and contract used for the client’s presentation.
• Manage and update company database.
• Set up computer-based system and identify business needs in information technology.
• Provide training on system functions and assist all employees on all IT related issues, software
installation and computer troubleshooting.
• Create and analyze agent’s performance and send report to management for review

Isola Asia Pacific Phils. Inc. (Manufacturer of base material for PCB)

Senior Buyer

March 2002 to September 2005

• Managed end-to-end purchasing process, including RFQ validation, PO processing, and vendor
negotiations.
• Maintained delivery schedules, resolved lead time and pricing issues, and optimized inventory
utilization.
• Liaised with vendors and internal teams to update pricing, catalogs, and product data; ensured
EDUCATION
accuracy in SAP R/3.
• Mentored associate buyers and supported cross-training to prevent business interruptions.
• Oversaw scrap disposal and export documentation; assisted Accounts Payable with invoice
reconciliation.
• Applied Lean principles to improve supply chain efficiency and drove automation initiatives.

Isola Asia Pacific Phils. Inc. (Manufacturer of base material for Printed Circuit Board)

Materials Management Clerk - Raw Materials

August 2001 to March 2002

• Prepared and issued PEZA forms for incoming and outgoing materials for compliance
processing.
• Monitored and tracked all incoming shipments with brokers and forwarders to ensure delivery
time.
• Distributed original shipment documents to accounting, QA/QC, warehouse, and designated
brokers.
• Sent purchase orders for raw materials to suppliers and maintain organized filing of all related
documents.
• Managed distribution and filing of Purchas

Production Synergy Boosters, Inc. (Procter & Gamble Bundle Packing Contractor)

Warehouse Comptroller / System Owner

May 1998 to January 2001

• Conducted business process analysis, designed workflows, and documented methods and
procedures; supported system development and testing.
• Managed accurate stock recording and movement control using SAP R/3; created delivery
documents including invoices, delivery notes, and credit memos.
• Oversaw end-to-end client goods management: receiving, quality checks, warehousing, security,
stock control, packing, and timely delivery.
• Maintained inventory accuracy through daily cycle counts, reconciliations, and prompt resolution
of discrepancies.
• Prepared monthly demand forecasts and enforced structured procedures to ensure smooth
material flow.
• Supported cross-functional teams to meet operational targets and customer service
commitments.
• Delivered training on Quality Assurance, SOPs, and SAP R/3 system operations; performed
monthly audits to meet Procter & Gamble quality standards.

A1

Can understand and use familiar everyday expressions and basic questions about personal details.

A2

Can have very short social exchanges and give information on familiar and routine matters when traveling.

B1

Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.

B2

Can communicate confidently in a variety of academic and professional environments.

C1

Can use the language flexibly and effectively for social, academic and professional purposes.

C2

Can interact with ease and can differentiate their shades of meaning.

Laguna College of Business and Arts

Bachelor of Science in Computer Science

April 1998

https://youtu.be/bE8rY8Ov6-M