Rochelle is an experienced Insurance Virtual Assistant with a strong background in commercial lines policy, processing and administrative support. Her role involves ensuring accuracy in submissions, managing documents, and supporting agency workflows using platforms such as Applied Epic, Microsoft Office, Outlook, and Teams.
Steadiness (S) - Dependable and patient. S-type VAs provide consistent support, build strong client relationships, and ensure smooth workflows.Conscientiousness (C) - Detail-oriented and organized. C-type VAs ensure accuracy, maintain structured systems, and deliver high-quality work.
Speaks clearly with good fluency and coherence, using a solid range of vocabulary to express ideas. Demonstrates accurate grammar and clear pronunciation.
Submission Desk Staff
AUG 2021 - 2025
• Processes and submits commercial and personal lines insurance policies such as GLTA, PROP, CPKG, BOP, WCOM, BAUT, and CUMB for U.S.-based agencies using Applied Epic.
Language Assessor and ESL Teacher
JUN 2019 - AUG 2021
• Conducted English lessons and language assessments for students focusing on grammar, pronunciation, and communication skills.
Trainee
JAN 2019 - APR 2019
• Assisted with library operations, including organizing materials, supporting visitors, and managing administrative tasks.
Can understand and use familiar everyday expressions and basic questions about personal details.
Can have very short social exchanges and give information on familiar and routine matters when traveling.
Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.
Can communicate confidently in a variety of academic and professional environments.
Can use the language flexibly and effectively for social, academic and professional purposes.
Can interact with ease and can differentiate their shades of meaning.