Ruth

• Investigating and resolving complex issues: This includes analyzing customer accounts, identifying problems, and determining appropriate resolutions.
• Communicating with customers: Interacting with customers to explain issues, provide updates, and negotiate solutions.
• Negotiating settlements: Working with customers to reach mutually agreeable solutions on outstanding balances or disputes.
• Maintaining accurate records: Ensuring proper documentation of all interactions and resolutions.
• Adhering to company policies and regulations: Following established guidelines for account resolution and compliance.

Collection Specialist is responsible for collections of outstanding accounts from existing clients and all other aspect of collections, resolving customer billing problems and reducing delinquency.
*Making outbound Collection Calls in a professional manner while keeping and improving Customer relations.
*Collecting Upfront Credit Card Payment over the phone via Visa or Mastercard
*Setting up extensions and payment arrangement
*Assessing Customer for Hardship Program

Lending Officer is responsible for handling Customer's Application and reviewing the Account.
*Creating New Loan Application
*Collaborate with relationship managers to analyse and prepare credit requests
*Underwrite, collateral analyse, financial and cashflow analysis
*underwriting real estate lending (regulated / unregulated mortgages/commercial real estate / residential development finance)
*Negotiate to Customer's for Payment Settlement

The CD Loan Specialist is responsible for handling the following facets of the Super Streamline - CFA application life cycle. The role entails the following:
1. Calling out employers and insurance companies to perform 3rd party verification on borrower's employment & home insurance coverage.
2. Timely processing of loan applications which include review of documents like home insurance policies, mortgage insurance certificates, income docs like tax returns, business license, social security etc.
3. Accurate data entry of borrower key information into the system application like CLOSR and Real EC.
4. Working & conducting follow-up with US Mortgage Consultants to ensure timely receipt of documents needed to satisfy loan qualification.
5. Using checklist, gather documents to ensure compliance with Chase policy and procedure.

Customer Service Representative is responsible for processing complete and complete sales orders, order management disciplines to the ordering and delivery processes, coordinating and delivery and installation of the appliances with the customer, handling customer service responsibilities through inbound calls.